Building Materials Counter Sales Specialist

US LBM Holdings, LLC; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

US LBM Holdings, LLC, a leading distributor of specialty building materials, is seeking a Counter Sales Representative to join our Austin, TX showroom. You will greet customers, answer questions, and process orders, while handling payments and maintaining accurate records.

The role also involves product selection with customers, basic invoicing, and ensuring showroom organization. A High School Diploma or GED and 1–3 years of sales experience are preferred, along with strong communication and

Qualifications

• 1-3 years of building material knowledge and sales experience preferred.
• Commitment to providing excellent customer service.
• Strong oral and written communication skills.
• Ability to read and understand blueprints.

Responsibilities

• Greet and interact positively with customers; respond to questions regarding merchandise, product location, pricing, promotions, product selection, order placement, quotations, complaints, and scheduling of deliveries and installations, and provide customer follow-up as needed.
• Facilitate product selection for scheduled and walk-in showroom customers, using appropriate forms and processes to ensure consistent and accurate records of selections.
• Process customer sales through the cash register, receiving payment by cash, check, credit card, voucher, automatic debit, or other approved methods in accordance with company procedures; maintain proper cash levels and compute and record transaction totals.
• Create accurate and complete invoices, work orders, and sales tickets; code and enter customer orders, pricing information, and other required data into the computer system, and issue refunds or credits with manager approval when necessary.
• Purchase special-order products and obtain information regarding product pricing, specifications, uses, and availability.
• Maintain the appearance, organization, and physical integrity of the showroom, including doors, floors, windows, ceilings, restrooms, and workstations; clean and dust products and displays, maintain stock levels on the sales floor and in the stockroom, and assist with physical inventory.
• Bag, box, wrap, and prepare merchandise and customer packages as necessary.
• May assist with yard and warehouse operations, including receiving, returns, stocking, and organization, and may safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
• Attend assigned training and meetings to maintain and expand knowledge of the full product offering and may perform location-specific services as needed, including cutting keys, mixing paint, and cutting glass.
• May be required to safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
• May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
• May perform location-specific services as needed (including cutting keys, mixing paint, and cutting glass).

Skills

Customer service

Communication

Detail oriented

Multitasking

Math skills

Blueprint reading

Education

High School Diploma or GED

Tools

Microsoft Office

Trend system

Job description

US LBM Holdings, LLC, a leading distributor of specialty building materials, is seeking a Counter Sales Representative to join our Austin, TX showroom. You will greet customers, answer questions, and process orders, while handling payments and maintaining accurate records.

The role also involves product selection with customers, basic invoicing, and ensuring showroom organization. A High School Diploma or GED and 1–3 years of sales experience are preferred, along with strong communication and