Building Front Desk Clerk - Tenant Support

Volunteers of America Texas; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Healthcare plans

Retirement plan

Education assistance program

Employee discounts

Paid time off

Job summary

Volunteers of America Texas in Austin is seeking a dedicated individual to help manage building operations and support tenant safety. You will greet tenants and visitors, monitor entrances, verify IDs, and assist service personnel while maintaining a welcoming environment.

Requirements include a high school diploma and four years of general office experience, plus a valid Texas driver’s license. The role offers reliable hours with competitive pay of $25.00 per hour and benefits.

Qualifications

• High School diploma and four years of general office experience.
• Must have valid Texas driver's license and clear MVR.

Responsibilities

• Provides a friendly, supportive presence and connection for tenants, visitors and service personnel while monitoring the building.
• Observes all incoming and outgoing building traffic.
• Enforces visitor and guest sign-in-sign out process.
• Checks identification and/or tenant/staff badges of all persons entering the building.
• Copies and files identification of all visitors.
• Maintains files on ‘regular’ visitors.
• Reviews Security Log and logs all occurrences and submits to the Community Director for review.
• Creates a welcoming, friendly but observant and professional tone in entrance areas.
• Participates in fire and evacuation training, planning and operations.
• Assist any resident or visitor that may need physical help.
• Responds to emergencies and call for assistance from emergency first responders when necessary.
• Completes incident reports for any problem that arises.
• Provides first alert communication to supportive services and property management of any unusual tenant behaviors observed.
• Alerts security if there are signs of criminal or drug-related behaviors.

Education

High School diploma plus four years general office experience

Job description

Volunteers of America Texas in Austin is seeking a dedicated individual to help manage building operations and support tenant safety. You will greet tenants and visitors, monitor entrances, verify IDs, and assist service personnel while maintaining a welcoming environment.

Requirements include a high school diploma and four years of general office experience, plus a valid Texas driver’s license. The role offers reliable hours with competitive pay of $25.00 per hour and benefits.