Building Automation Controls Senior Service Specialist

Siemens Mobility; Plymouth (MI); On-site; USD 64,000 - 112,000; Full time

Job summary

An established industry player is seeking a Senior Service Specialist to enhance building automation systems. In this pivotal role, you will conduct preventive maintenance, repairs, and installations in large commercial settings, ensuring optimal performance of HVAC systems. Your expertise will not only save energy and costs for clients but also contribute to a sustainable future. Join a diverse team that values your growth and offers a collaborative environment where your contributions will make a significant impact. If you're ready to take your career to the next level and thrive in a supportive atmosphere, this role is for you.

Benefits

Health and wellness benefits

Flexible working hours

Overtime pay

Training and development opportunities

Qualifications

• 5+ years of experience with HVAC controls and building automation systems.
• Strong customer service skills and ability to work in various conditions.

Responsibilities

• Conduct preventive maintenance and repairs on HVAC systems.
• Develop relationships with customers and identify their needs.

Skills

Preventive maintenance

Diagnostics/troubleshooting

Customer service

Open protocols (BACnet, Modbus, TCP/IP)

Engineering concepts

Microsoft Office (Word, Excel, Outlook)

Education

High school diploma

Tools

Hand tools

Laptop

Smartphone

Tablet

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us.

Our Building Automation Controls Senior Service Specialists conduct preventive maintenance, repair, installation, commissioning, and general servicing of HVAC / Building Automation Systems, including detailed troubleshooting, in large commercial buildings such as hospitals, universities, and industrial facilities. The overall functions of this service role are based on service maintenance agreements, projects, and emergency on-call (time and material) service. Why is this role so important? Our Senior Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

As a Senior Service Specialist, you will:

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers
• Successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards
• Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• May coordinate with contractors on job sites and maintain tools and test equipment
• Respond to service calls (emergency and on-site) as assigned; perform repairs as directed on all automation system types and complete service ticket documentation per the policy
• Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
• Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens' technology and devices
• Work overtime when needed (compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational on-call and/or minimal overnight travel
• Mentor other Specialists as needed

You will make an impact with these qualifications:

Basic Qualifications:

• 5+ years of experience performing preventive maintenance and diagnostics/troubleshooting of commercial HVAC controls / building automation systems
• Demonstrated on-the-job experience with:
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted
• Ability and willingness to work in our on-call rotation, which could include nights, weekends, and/or holidays
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be able and willing to work overtime as needed
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in the Siemens fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• High school diploma

You’ll benefit from:

• Our variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $64,960 - $111,360 / year. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Ready to create your own journey? Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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Equal Employment Opportunity Statement

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Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.