Building Automation Controls Senior Service Specialist

Siemens; Plymouth (MN); On-site; USD 64,000 - 112,000; Full time

Job summary

An established industry player is seeking a Building Automation Controls Senior Service Specialist to join their team. In this pivotal role, you will be responsible for preventive maintenance, repairs, and servicing of HVAC and Building Automation Systems in large commercial settings. Your expertise will contribute to energy savings and sustainability efforts, while you collaborate with internal teams and build strong customer relationships. This role offers an exciting opportunity to work in dynamic environments, ensuring safe, efficient, and adaptable spaces that enhance people's lives. Join a forward-thinking company that values innovation and employee growth.

Benefits

Comprehensive health and wellness benefits

Flexible work hours

Professional development opportunities

Employee discounts

Retirement savings plan

Qualifications

• 5+ years experience with HVAC controls and building automation systems.
• Proficiency with hand tools and ability to lift up to 75 pounds.
• Valid driver's license and eligibility for fleet vehicle program.

Responsibilities

• Perform preventive maintenance and repairs on HVAC systems.
• Respond to service calls and document services accurately.
• Build relationships and provide excellent customer service.

Skills

Preventive maintenance

Diagnostics of HVAC controls

Open protocols (BACnet, Modbus, TCP/IP)

Troubleshooting

Customer service

Microsoft Office proficiency

Education

High school diploma

Tools

Hand tools

Laptops

Smartphones

Job description

Building Automation Controls Senior Service Specialist

Join us to apply for the Building Automation Controls Senior Service Specialist role at Siemens.

At Siemens, we pride ourselves on enabling sustainable progress through technology by empowering customers through the integration of the real and digital worlds. Our goal is to improve how we live, work, and move today and for future generations. We believe our people are our greatest asset, and we are committed to supporting their growth and success.

Our Smart Buildings division focuses on creating efficient, safe, adaptable, and responsible environments. We aim to create spaces that enhance people's lives, not just improve buildings.

Transform the everyday with us.

The Building Automation Controls Senior Service Specialists are responsible for preventive maintenance, repairs, installation, commissioning, and general servicing of HVAC and Building Automation Systems in large commercial settings such as hospitals, universities, and industrial facilities. This role primarily involves service maintenance agreements, project work, and emergency on-call services. Your expertise and customer interaction will help save energy, reduce costs, and promote sustainability.

As a Senior Service Specialist, you will:

• Execute digitalization and standard service operations strategies.
• Collaborate with internal teams including Service Sales, Client Service Managers, Service Coordinators, and the Digital Service Center.
• Adhere to safety requirements outlined by Siemens and clients.
• Complete required training programs.
• Follow policies, procedures, and standards.
• Build relationships at all organizational levels within customer sites and deliver excellent customer service.
• Identify customer needs and recommend service agreements, upgrades, or escalations.
• Coordinate with contractors and maintain tools and test equipment.
• Respond to service calls, perform repairs, and document services accurately.
• Maintain preventive maintenance schedules and generate reports.
• Provide operational instructions and training to customer personnel.
• Identify system discrepancies, suggest upgrades, and assist in pricing repairs and upgrades.
• Perform system checkout, startup, and participate in final walk-throughs for project turnover.
• Develop and maintain strong customer relationships, resolve issues, and utilize Siemens' technology.
• Work overtime and on rotational on-call schedules, including nights, weekends, and holidays.
• Mentor junior specialists as needed.

Qualifications:

Basic Qualifications:

• 5+ years of experience with preventive maintenance and diagnostics of commercial HVAC controls and building automation systems.
• Experience with open protocols such as BACnet, Modbus, TCP/IP, and networking.
• Knowledge of engineering concepts, programming, system start-up, and troubleshooting.
• Ability to work in various environments, including heights and confined spaces.
• Proficiency with hand tools, laptops, email, smartphones, and ability to lift up to 75 pounds.
• Willingness to work in an on-call rotation, including nights, weekends, and holidays.
• Proficiency with Microsoft Office.
• Valid driver's license and eligibility to participate in Siemens' fleet vehicle program.
• Legal authorization to work in the U.S. without sponsorship.

Preferred Qualifications:

• High school diploma.

Benefits:

• Comprehensive health and wellness benefits. More information can be found here.
• Salary range: $64,960 - $111,360 annually, depending on experience and location.

Join us to create your own journey.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare, creating sustainable and innovative solutions.

Our Commitment to Diversity, Equity, and Inclusion:

We value diverse perspectives and are committed to an inclusive workplace. Learn more about our DEI initiatives here.

We are dedicated to environmental protection, resource conservation, and safeguarding our employees' well-being, aligning with our Business Conduct Guidelines and corporate strategy.

Equal Opportunity Statement:

Siemens is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, age, disability, or other protected categories.

Reasonable Accommodations:

If you need accommodations during the application process, please complete the disability accommodation form or contact our AskHR team at 1-866-743-6367.