Field Services Representative

Builders FirstSource; Auburn (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

Paid time off

Paid holidays

Job summary

Builders FirstSource in Auburn, WA is seeking a Field Services Representative to address construction service and product issues at the customer's site, ensuring that complaints are resolved efficiently and cost-effectively. You will investigate workmanship, recommend repairs, and coordinate with customers while prioritizing safety on diverse sites.

This entry-level role includes on-the-job training and a benefits package with medical, dental, vision, disability insurance, 401(k), PTO, and paid

Qualifications

• High school diploma or GED; on-the-job training available.

Responsibilities

• Investigates/examines the condition of company workmanship and products on the customer’s site; reports back to Customer Service.
• Recommends replacement or repair of defective products based on guidelines.

Skills

Customer service

Education

High school diploma or GED

Job description

Now Hiring: Field Services Representative

Auburn, WA

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

Responsibilities

• Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Minimum Requirements

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

Work Environment / Physical Activity

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Work is performed on both company and customer sites and involves driving to customer locations.
• May involve walking on uneven ground of a potential customer construction site.

In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations’ active incentive plan for the respective year. To help keep BFS employees safe, we actively enforce our drug free workplace expectations. This role is a safety sensitive position for which impairment while working presents a substantial risk of death, which means candidates must complete our pre‑employment drug testing process, which includes marijuana.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple—provide great plans that help you and your family to live happier, healthier and more secure lives. This role is eligible for medical, dental, vision, and disability insurance plans, 401(k) retirement savings plan, PTO (including paid sick time), and 8 paid holidays per year (for salaried and hourly team members).

B​uilders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.