Buffet Restaurant Supervisor

Monarch Black Hawk, Inc.; United States; On-site; USD 52,005 - 63,562; Full time

Benefits offered by this job

Enhanced health, dental and vision insurance

Tuition reimbursement up to $6,000

Growth opportunities across four restaurants

One free hot meal per shift

Company-matched 401(k)

Paid time off and holidays

Bus transportation subsidy up to 80%

Job summary

Monarch Black Hawk, Inc. is seeking a Buffet Restaurant Supervisor to ensure exceptional guest service and oversee daily operations in our buffet. This full-time role involves supervising staff, resolving guest issues, and leading team meetings.

The ideal candidate will have at least 1 year of experience in food and beverage supervision, strong problem-solving, and communication skills.
Benefits include health insurance, education reimbursement, and a company-matched 401(k).

Qualifications

• Minimum 1 year previous F&B supervision/management experience.
• Excellent guest service and communication skills.
• Basic to intermediate computer knowledge.

Responsibilities

• Ensure highest level of guest service and satisfaction.
• Interview, discipline, develop, and schedule staff.
• Monitor and supervise shift activities.

Skills

Guest service

Problem solving

Conflict management

Communication skills

Education

Degree in hospitality or related field

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in BlackHawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere.

Job Title

Buffet Restaurant Supervisor

Compensation & Status

Salary: $57,784
Full time
Shift: Varies

Responsibilities

• Ensure the highest level of guest service and guest satisfaction by serving internal and external guests in a professional, accurate, and timely manner.
• Interview, discipline, develop/training, and schedule staff.
• Lead teammember shift meetings.
• Monitor and supervise shift activities, opening and closing duties.
• Interact with guests to resolve any guest issues.
• Work with other supervisors to facilitate a pleasurable dining experience for guests.
• Fill in for line staff when required.
• Demonstrate proactive leadership skills.
• Communicate well with guests and team members in a team environment and facilitate repeat business through pleasurable dining experiences.

Qualifications

• Minimum 1 year previous F&B supervision/management experience required in FOH operations or a related degree in hospitality.
• Problem solving, quality control and priority assessment – evaluate current practices, recognize potential areas of conflict, and initiate improvements in business methods, quality of products and services.
• Conflict management – recognize problems when they arise, resolve appropriately using good judgment, tact and initiative, and use unbiased mediation skills to handle all conflicts at all levels of supervision and negotiate effectively.
• Information gathering – identify and utilize internal and external sources to improve and maintain the company’s objectives.
• Sales techniques and guest influence – understand products and services, develop new prospects for opportunity, understand guest needs, and stay current in state‑of‑the‑art sales methods; set and meet sales goals.
• Understand measurements of liquid and weight and temperatures.
• Ability to work in high volume, sometimes loud and ever‑changing environment.
• Basic to intermediate computer knowledge.
• Excellent guest service and communication skills; can deal with guests, speak and write English, and communicate information clearly.
• Physical requirements: stand for duration of shift, bend, stoop and use hands continuously, push and pull up to 25lb (occasionally up to 45lb).
• Ability to work all shifts including weekends and holidays when needed.
• Successfully pass a pre‑employment criminal background check and drug screen.

Benefits

• Enhanced health, dental and vision insurance, and a flexible spending account.
• Education, tuition and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities across four restaurants.
• One free hot meal per shift in the team dining hall.
• Company‑matched 401(k).
• Paid time off and six observed holidays.
• Bus transportation subsidy up to 80% of cost; casino shuttle routes are available.

Equal Opportunity Employer

Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. Monarch’s intention is to give all qualified applicants equal opportunity, and selection decisions are based on job‑related factors.