Buffet Host/Cashier

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Education reimbursement

401k

Paid time off

Holiday pay

Team member discounts

Casino bus/shuttle discount

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado, seeks a Buffet Host / Cashier to greet guests, seat them, and manage dining room flow while delivering friendly, efficient service in a fast-paced resort environment.

You will process guest payments accurately using the POS, handle cash and cards, and maintain the host stand and cashier station. This role requires reliability, teamwork, and a professional appearance; weekends and holidays required.

Qualifications

• Experience in guest service or hospitality preferred.
• Previous cash-handling experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Reliable, punctual, and team-oriented.
• Flexibility to work weekends/evenings/holidays.

Responsibilities

• Greet guests warmly and seat them promptly.
• Manage dining room flow and seating arrangements.
• Process guest payments accurately at the POS.
• Handle cash, cards, vouchers per policy.
• Maintain cashier and host area cleanliness.
• Answer questions about offerings, hours, and amenities.
• Coordinate with servers and supervisors to optimize seating.
• Support staff during peak periods.
• Maintain professional appearance and positive attitude.
• Report issues to management as needed.

Skills

Guest service

Cash handling

Communication

Teamwork

Multitasking

Flexibility

Bilingual a plus

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.Job Title: Buffet Host / CashierSalary: $20.00/hourlyShift: Days, SwingDepartment: Food & BeverageLocation: Monarch Casino Resort Spa – Black Hawk,MONARCH CASINO RESORT SPAMonarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.Job Summary:The Buffet Host / Cashier is responsible for creating a warm, welcoming, and organized first impression for guests dining in the buffet. This role greets and seats guests, manages the flow of the dining room, processes guest transactions accurately, answers guest questions, and supports the overall efficiency of buffet operations.The ideal candidate is friendly, dependable, guest-focused, and able to work in a fast-paced hospitality environment while maintaining professionalism, accuracy, and a positive attitude.Responsibilities:Greet all guests promptly, warmly, and professionally upon arrival.Manage guest seating and assist with maintaining an efficient flow of the dining room.Communicate wait times and seating availability clearly and courteously.Process guest payments accurately using the point-of-sale system.Handle cash, credit cards, vouchers, comps, and other approved forms of payment in accordance with company procedures.Maintain accurate cash drawer balances and follow all cash-handling policies.Answer guest questions regarding buffet offerings, pricing, hours of operation, promotions, and resort amenities.Assist guests with special requests and communicate needs to supervisors or service staff as appropriate.Maintain cleanliness and organization of the host stand, cashier station, menus, and waiting area.Monitor dining room availability and coordinate with servers, bussers, and supervisors to ensure timely seating.Support buffet team members during peak business levels to ensure excellent guest service.Follow all company service standards, safety guidelines, food and beverage policies, and department procedures.Maintain a professional appearance and positive attitude at all times.Report guest concerns, service issues, or operational needs to management promptly.Perform other duties as assigned to support the Food & Beverage department.Qualifications:Previous guest service, host, cashier, restaurant, buffet, or hospitality experience preferred.Prior cash-handling experience preferred.Ability to provide exceptional guest service in a fast-paced environment.Strong communication and interpersonal skills.Basic math skills and the ability to handle transactions accurately.Ability to remain calm, friendly, and professional during high-volume periods.Must be dependable, punctual, and able to work as part of a team.Ability to stand and walk for extended periods of time.Must be able to work a flexible schedule, including weekends, evenings, holidays, and varied shifts.Must be able to obtain and maintain any required licenses, certifications, or work cards required by company policy or applicable regulation.Experience using a point-of-sale system.Knowledge of restaurant or buffet operations.Ability to multitask while maintaining attention to detail.Bilingual communication skills are a plus.Familiarity with casino, resort, or high-volume hospitality environments.Work Environment and Physical Requirements:Work is performed in a high-volume restaurant and casino resort environment.Must be able to stand, walk, bend, reach, and move throughout the shift.Must be able to communicate clearly with guests and team members in a busy environment.May be exposed to varying noise levels and high guest traffic.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.Benefits:Enhanced health, dental, and vision insurance, along with a flexible spending account.Education, tuition, and certification reimbursement up to USD 6,000 per calendar year.Growth opportunities available within department/company.Access the team dining hall with one free hot meal per shift.Company-matched 401k.Paid time off and six observed holidays.Team Member Hotel, Retail, and Spa Discounts.Team Member Anniversary Recognition — earn resort credit, vacation trips and more!Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!Equal Opportunity EmployerMonarch Casino Resort Spa is an Equal Opportunity Employer. Selection for employment is based on job-related factors, including experience, skills, qualifications, and business needs.An estimated salary for this position would be:We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.