Buffet Food Server - Full Time

Boomtown Casino Biloxi; Biloxi (MS); On-site; USD 17,000 - 25,000; Full time

Job summary

Boomtown Casino Biloxi is seeking team members to deliver outstanding guest experiences in a fast-paced gaming and dining environment. You will engage with patrons, answer questions, and guide them through menu options while maintaining excellent service standards.

Successful candidates are 18+, able to stand for long shifts, and comfortable with cash handling and safety procedures. Prior food/beverage or casino operations experience is a plus, with opportunities for growth across departments.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service mindset with guest-facing experience.
• Ability to handle cash accurately and operate POS systems.

Responsibilities

• Stand for full shifts and maintain high standards of cleanliness and organization.
• Provide friendly, attentive service; answer questions and suggest menu items.
• Perform assigned cleaning and general maintenance tasks per standards.
• Report guest concerns or incidents to leadership and assist as needed.

Skills

Communication skills

Customer service

Cash handling

Education

High School diploma or equivalent

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus- may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
• Any and all duties as assigned by your supervisor or a member of management .
• Must be able to stand for a full shift.
• Displays a thorough knowledge of all menu selections and daily specials.
• Answers questions and make suggestions.
• Performs all assigned cleaning and general maintenance tasks.
• Reports issues and/or guest complaints to leader.
• Serves as an ambassador for all Food and Beverage outlets
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise. Reports issues to Management.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High School diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience. Prior food handling, cashier and/or attendant experience preferred. Prior knowledge of proper food holding temperatures and the ability to identify temperature danger zones and understanding the proper use of cleaning chemicals preferred but not required.
• Must have ability to work weekends, nights, and holidays as scheduled.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must have excellent communication skills (both verbal and written).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present proper phone etiquette.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer