Buffet Cashier

Meskwaki; Iowa (LA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health plan

Dental

Vision

PTO

Holiday pay

401(k)

Job summary

Meskwaki Nation is seeking a part-time host/hostess with cashier responsibilities in Tama, IA. You will welcome guests, assist seating, and handle payments using the POS system, ensuring smooth dining room operations and excellent guest experiences.

You will maintain service standards, respond to guest inquiries, and support team members while adhering to safety and departmental policies. A disability accommodation option is available if needed.

Qualifications

• Must be at least 18 years of age.
• Able to pass departmental test requirements.
• Prior host/hostess and cashier experience preferred.

Responsibilities

• Welcome guests and assist seating as needed.
• Handle guest payments accurately and efficiently.
• Adhere to service standards and signage information.
• Process transactions using the POS system for cash, credit, or room charges.
• Answer phones professionally and relay messages.
• Address guest complaints and notify supervisor as needed.
• Monitor alcohol service and prevent intoxication.
• Maintain knowledge of department memos and information.
• Collaborate with staff and other departments for smooth operations.

Skills

Communication

Cash handling

POS system

Reading and writing

Math skills

Customer service

Reliability

Flexibility

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Non-Safety Sensitive Tama, IA, US

7 days ago Requisition ID: 1655

Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour)

Full-time opportunities available! Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Weekly Pay, and much more!

Non-Safety Sensitive

Job Summary

Welcomes guests, assist seating guests when needed, helping to ensure quality service. Handles customer payment transactions in an effective and efficient manner.

• Put forth a good first and last impression and welcome customers with a warm friendly smile and sincere greeting. Make every effort to insure absolute customer satisfaction.
• Adhere to Host/Hostess-Cashier Service Standards.
• Maintain proper information on dining room related signage at Buffet entrance. Assume responsibility for knowledge of specific buffet items being offered during your shift.
• Comply with sales transaction processing and reporting procedures for cash, credit, cards, comps, discounts, coupons, gift certificates and room charges. Process gaming point redemption purchases on the POS System utilizing a guest's Club Meskwaki Card in accordance with established procedures. Adhere to Food & Beverage Variance Policy.
• Answer the phone in a professional manner, takes and/or relays messages.
• Respond to customer complaints in a professional manner. Notify shift supervisor of any/all complaints.
• Report to shift supervisor immediately any customer that appears intoxicated.
• Deter guest intoxication by monitoring number of alcoholic beverages served and visible signs of intoxication. Comply with F&B Department Alcoholic Beverages Policies and Procedure.
• Report 100% of tips retained per departmental policy.
• Display flexibility needed to meet dining room work schedule demands.
• Assume responsibility for knowledge of all memos & other information issued by the Company and F&B Department.
• Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
• Safeguard and account for the assets of the owners.
• Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
• Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
• Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
• Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
• Comply with all departmental safety regulations, using safety equipment as required.

Supplemental Job Duties

• Assume responsibility for knowledge of all information in restaurant's Memo Book.
• Attend all required meetings and training sessions.
• Assist wait staff as needed.
• Contribute to completion of shift side work tasks.
• Perform other job related duties as assigned.
• Maintain confidentiality.

Physical Requirements/Working Conditions

May be exposed to loud and continual noise levels and a smoke filled environment. Frequent lifting and carrying up to 25 pounds will be required with occasional periods of lifting and carrying up to 40 pounds. Must be able to stand/walk for prolonged periods of time. Requires frequent bending, squatting, reaching above shoulder level, balancing, and pushing or pulling equipment. Some exposure to dining room related chemicals. Must wear tread safety shoes. Follow company and departmental appearance standards (wear approved uniform; no extreme hairstyles or jewelry; clean hands, fingernails and hair; no chewing gum or smoking cigarettes while working; no offensive tattoos visible to guests; no nail polish or overpowering colognes; etc.).

Minimum Job Qualifications

Knowledge/Education/Work Experiences: Must be at least 18 years of age. Must be able to pass departmental test requirements. Previous host/hostess and cashier experience preferred. Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.

Skills/Abilities: Must be able to effectively communicate, both written and verbal, with other members of the staff and guests. Must have good reading, writing, and math skills. Must be able to count money and make change correctly. Basic computer or POS system skills required. Must be able to read and understand written policies, procedures, etc. Must possess normal hearing and vision abilities. Must be reliable, courteous and friendly and be able to work directly with the general public. Must be flexible with shift and days off. Must be able to handle busy and stressful situations. Must be able to meet all non-supervisory training and education requirements.

Preference

Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Restrictions

This position is PROHIBITED from playing all casino games while on duty, except as authorized for employee tournaments. Otherwise, this position may play any casino game while off duty. Employees and members of the household are prohibited from entering company contests and giveaways established for our guests.