Buffet Ambassador & Guest Experience Host

MGM Resorts; United States; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, F&B, retail and entertainment

Free meals in employee dining room

Health & Income Protection benefits

Professional and personal development,

Job summary

MGM Resorts International in Biloxi, Mississippi is hiring a Buffet Ambassador to welcome guests and ensure a smooth dining experience. You will help with seating, payments, kiosks, and To-Go orders while upholding food and beverage standards.

The ideal candidate has a High School diploma or GED, is at least 18, and delivers courteous service in a fast-paced hospitality environment. This on-site role offers the starting rate of $15 per hour along with the company’s wellness and employee

Qualifications

• Must have High School Diploma or GED.
• Must be 18 years old or older.

Responsibilities

• Provide courteous and professional guest service by greeting guests, answering inquiries about menu items, promotions, or casino offerings, and resolving or escalating concerns as needed while following all steps of service.
• Accurately process and/or assist guests with Point of Sales (POS) transactions, self-service kiosks, and To-Go orders (cash, credit, vouchers, player comps, promotions, etc.) while maintaining compliance with company and regulatory standards.
• Determine the size of the party and any special needs for seating, work with the party to locate and assist guests to their seating/table. Ensure tables and seats are clean and proper service ware is provided prior to seating guests according to restaurant standards.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

Education

High School Diploma or GED

Job description

MGM Resorts International in Biloxi, Mississippi is hiring a Buffet Ambassador to welcome guests and ensure a smooth dining experience. You will help with seating, payments, kiosks, and To-Go orders while upholding food and beverage standards.

The ideal candidate has a High School diploma or GED, is at least 18, and delivers courteous service in a fast-paced hospitality environment. This on-site role offers the starting rate of $15 per hour along with the company’s wellness and employee