Buffet & Guest Experience Specialist

Boomtown Casino Biloxi; Biloxi (MS); On-site; USD 26,000 - 38,000; Full time

Job summary

PENN Entertainment is seeking team members in Biloxi to support guest experiences across food and beverage outlets. The role requires standing for extended periods, strong communication, and a friendly, helpful attitude, with responsibilities including serving guests, answering questions, and maintaining cleanliness and compliance.

Candidates should have a High School diploma or equivalent, and prior food handling or cashier experience is preferred.

Qualifications

• Excellent communication skills, both verbal and written.
• Customer service orientation with guest-focused approach.
• Prior food handling, cashier and/or attendant experience preferred.

Responsibilities

• Stand for the full shift and maintain professional demeanor.
• Provide friendly, accurate greetings and assist guests with menu questions.
• Demonstrate thorough knowledge of menu selections and daily specials.
• Assist with basic food handling and sanitation duties as required.
• Handle cash and transactions accurately and balance at shift end.
• Address guest concerns and report issues to leadership promptly.

Skills

Excellent communication

Customer service

Food handling

Cashier experience

Teamwork

Education

High School diploma or equivalent

Job description

PENN Entertainment is seeking team members in Biloxi to support guest experiences across food and beverage outlets. The role requires standing for extended periods, strong communication, and a friendly, helpful attitude, with responsibilities including serving guests, answering questions, and maintaining cleanliness and compliance.

Candidates should have a High School diploma or equivalent, and prior food handling or cashier experience is preferred.