Budtender: Cannabis Education & Guest Experience

Ivy Hall; Chicago (IL); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Ivy Hall in Illinois is seeking a friendly, knowledgeable Budtender to join our high-energy retail team. You will guide guests through cannabis education, tailor recommendations, and provide hospitality in a compliant environment.

This role emphasizes customer experience, accuracy, and teamwork in a fast-paced setting. Ideal candidates have 1–2 years in retail or hospitality and are 21+ with the ability to register as a cannabis agent.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of retail, hospitality, or customer-facing experience preferred.
• Must be 21 years of age or older and able to register as a cannabis agent with the state.
• Competent using standard office and retail technology (POS systems, Word, Excel, etc.).
• Ability to lift up to 30 pounds and stand for 5+ hours per shift.

Responsibilities

• Greet customers with warmth, professionalism, and a welcoming attitude.
• Guide customers through their cannabis education journey, tailoring recommendations to individual preferences and experience levels.
• Build and maintain lasting relationships with returning guests, fostering loyalty and brand trust.
• Partner with teammates to ensure a seamless retail experience across all customer touchpoints.
• Process customer transactions accurately using the POS system, ensuring compliance with all state-monitored inventory protocols.
• Verify customer identification and assist at the front desk to ensure compliance and security.
• Prepare and verify online orders for accuracy prior to pick-up.
• Stock, merchandise, and replenish product displays for both regulated and unregulated inventory.
• Maintain a strong understanding of state and local cannabis regulations; adhere strictly to all compliance requirements.

Skills

Customer service

Cannabis education

Communication

Adaptability

Education

High School Diploma

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Ivy Hall in Illinois is seeking a friendly, knowledgeable Budtender to join our high-energy retail team. You will guide guests through cannabis education, tailor recommendations, and provide hospitality in a compliant environment.

This role emphasizes customer experience, accuracy, and teamwork in a fast-paced setting. Ideal candidates have 1–2 years in retail or hospitality and are 21+ with the ability to register as a cannabis agent.