Budtender

Entertimeonline; Fall River (MA); On-site; USD 44,083,000 - 55,104,000; Part time

Benefits offered by this job

Employee Discount

Paid Time Off

Paid Training

Free Uniform

Job summary

Northeast Alternatives in Fall River, MA is seeking a Budtender for part-time, evening and weekend shifts. You will be the face of the brand, driving sales, delivering elite service, and ensuring strict compliance in a fast-paced cannabis retail setting.

Responsibilities include meeting ATA targets, educating customers on products, handling cash with accuracy, and maintaining a professional, friendly environment. Apply to join a growing team in a regulated industry.

Qualifications

• Must be 21+ and eligible for state cannabis agent registration.
• 1+ year of cash-handling experience.
• Results-driven with KPI focus.
• Customer-centric and service-oriented.
• Calm, adaptable, and resilient under pressure.
• Coachable with strong learning agility.
• Dependable and accountable.
• Team-oriented with ownership.
• Confident with retail tech and POS systems.
• High energy and strong work ethic.

Responsibilities

• Meet 100% of bi-weekly ATA targets through product recommendations and confident close-outs.
• Execute the NEA sales process with every customer and shift.
• Treat each interaction as a sales opportunity while educating customers.
• Contribute to store revenue goals during peak and off-peak hours.
• Deliver a consistently positive, professional customer experience.
• Earn five-star reviews through standout service and engagement.
• Handle questions and issues with empathy and professionalism.
• Maintain a ready presence at the register or sales floor.
• Educate customers on products, formats, effects, and promotions.
• Maintain 100% cash handling accuracy and follow SOPs.

Skills

Cash handling

KPI focus

Customer service

POS systems

Teamwork

Reliability

Tools

POS systems

Job description

• Location 999 William S Canning Blvd,Fall River, MA, 02721,United States
• Base Pay $17.00 / Hour
• Job Category Retail
• Employee Type Part-Time
• Manage Others No

Northeast Alternatives is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts, Michigan and New Jersey has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas. As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be!

Location: Fall River, MA

Schedule: Part-time, (Evening and weekend availability is required)

Job Description:

As a Budtender at Northeast Alternatives, you are the face of our brand and a key driver of our retail success. This is a performance-based, customer-facing role designed for individuals who thrive in a fast-paced, highly regulated environment and take pride in delivering elite service—every customer, every shift.

Budtenders are responsible for driving sales, executing the NEA sales process flawlessly, maintaining perfect compliance, and creating memorable customer experiences that convert first-time shoppers into loyal regulars. Success in this role is measured clearly and consistently through defined KPIs, including sales performance, customer reviews, cash accuracy, attendance, and floor presence.

A top-performing NEA Budtender is dependable, knowledgeable, positive, and accountable—treating every interaction as an opportunity to elevate the customer experience and strengthen the Northeast Alternatives brand.

Duties & Responsibilities:

Consistently achieve 100% of assigned bi-weekly Average Transaction Amount (ATA) targets through intentional product recommendations and confident close-outs

Execute the NEALT sales process flawlessly with every customer, on every shift, without exception

Treat every interaction as a sales opportunity while prioritizing education, trust, and long-term loyalty over short-term transactions

Actively contribute to store-wide revenue goals by maintaining urgency, focus, and engagement during peak and off-peak hours

Customer Experience & Reviews

Deliver a consistently positive, professional, and welcoming experience for every customer

Earn five-star Google reviews each bi-weekly period by providing standout service and meaningful engagement

Handle customer questions, concerns, and issues with empathy, confidence, and professionalism—escalating when appropriate

Prioritize customer satisfaction at all times—not tips, shortcuts, or personal preferences

Sales Floor Presence & Professionalism

Maintain a constant, customer-ready presence at your assigned register or sales floor role for the full duration of your shift

Step away from the floor only for scheduled breaks or approved, assigned tasks

Serve as a brand ambassador by presenting a polished appearance, positive attitude, and calm demeanor—even during high-volume periods

Support teammates during rushes and transitions to ensure seamless floor coverage

Product Knowledge & Education

Maintain deep, working knowledge of all products, strains, formats, effects, pricing tiers, and promotions

Stay informed on new products, changes, and inventory shifts through ongoing training and daily communication

Confidently educate customers on consumption methods, effects, and responsible use while remaining compliant with regulations

Process all transactions with speed, accuracy, and integrity

Achieve 100% cash handling accuracy on every shift, across all payment methods

Follow all cash management SOPs, register procedures, and security protocols without deviation

Compliance & Operational Excellence

Maintain 100% regulatory compliance with all state cannabis laws, company policies, and SOPs

Ensure all transactions, IDs, quantities, discounts, and promotions are executed accurately and compliantly

Keep workstations clean, stocked, organized, and audit-ready at all times

Attendance, Reliability & Accountability

Report to 100% of scheduled shifts on time, prepared, and ready to perform

Avoid call-outs or missed shifts except for illness or approved time off

Demonstrate consistent dependability, urgency, and ownership of responsibilities

Successfully perform Customer Service Representative (CSR) and Fulfillment duties when scheduled, meeting all expectations of those roles

Share customer feedback, product insights, and improvement opportunities with Retail Management

Contribute to a collaborative, solutions-oriented team culture that values accountability and results

Actively seek feedback and coaching to improve sales performance, service quality, and product knowledge

Participate fully in training sessions and adopt best practices shared by leadership and peers

Take initiative to elevate personal performance and contribute to overall store success

Qualifications:

• Must be 21+ and eligible to obtain required state cannabis agent registration
• 1+ year of cash-handling experience
• Results-Driven & KPI-Focused
• Customer-Centric & Service-Obsessed
• Calm, Adaptable, and Resilient Under Pressure
• Coachable with Strong Learning Agility
• Dependable, Accountable, and Self-Directed
• Team-Oriented with a Strong Sense of Ownership
• Confident with POS systems and retail technology
• High Energy, Strong Work Ethic, and Sense of Urgency
• Reliable transportation
• Ability to lift up to 25 lbs and push/pull up to 50 lbs
• Comfortable standing, walking, bending, and performing repetitive tasks
• Employee Discount
• Paid Time Off
• Paid Training
• Free Uniform

Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging.

Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO M/F/D/V

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.