Budtender

Terpenebeltfarms; Carol Stream (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Altius, a licensed Illinois adult-use cannabis dispensary, is seeking motivated candidates to join our team as Sales Associates/Altitude Specialists. The role focuses on educating customers, assisting with product selection, and ensuring accurate and efficient sales at the point of sale.

The ideal candidate will deliver exceptional customer service, stay informed about products, and maintain compliance with state regulations while contributing to a clean, organized store environment and

Qualifications

• Excellent customer service and communication skills.
• Ability to thrive in fast-paced retail environments.
• Genuine passion for cannabis and its benefits.
• Comfort with POS systems and basic computer usage.
• High integrity and empathy in customer interactions.
• Reliable and responsible work ethic.

Responsibilities

• Engage customers, educate them on cannabis products and paraphernalia.
• Process sales transactions accurately at the POS and verify orders for pickup.
• Maintain up-to-date knowledge of products, strains, and accessories.
• Follow SOPs and state regulations to ensure a compliant retail experience.
• Keep the store clean and organized to welcome customers and coworkers.
• Collaborate with the team to improve the customer experience.

Skills

Customer Service

POS systems

Communication

Cannabis knowledge

Cash handling

Teamwork

Tools

POS system familiarity

Job description

Position Summary:

Altius, a licensed Illinois adult-use cannabis dispensary, is seeking motivated and qualified candidates to join our team as Sales Associates/Altitude Specialists. The ideal candidate will be passionate about cannabis and committed to delivering exceptional customer service. This role involves educating customers, assisting with product selection, and ensuring accurate and efficient sales transactions. The Sales Associate will maintain a clean and organized work environment and support the dispensary’s operations while upholding compliance with state regulations.

Key Responsibilities:

• Customer Engagement and Education: Connect with customers to understand their needs and educate them on cannabis products and paraphernalia. Provide guidance on product selection to ensure customers achieve their desired outcomes.
• Sales and Transactions: Complete sales transactions accurately at the point-of-sale (POS) system, including verifying online orders before pick-up and finalizing sales. Handle cash, credit card, and digital payments responsibly and follow best practices for cash handling, including cash closeouts and petty cash management.
• Product Knowledge: Maintain in-depth knowledge of product offerings, including cannabis strains, consumption methods, and non-cannabis products like paraphernalia and branded merchandise. Stay informed about industry trends and vendor updates.
• Compliance and SOPs: Follow Standard Operating Procedures (SOPs) to ensure a compliant and safe retail experience. Stay updated on Illinois cannabis laws and regulations and apply them consistently during all transactions.
• Store Maintenance: Ensure the cleanliness and organization of the dispensary and work areas to provide a welcoming environment for customers and team members.
• Team Collaboration: Provide support to the management team and collaborate with coworkers to enhance the overall customer experience and store operations.

Skills and Qualifications:

• Communication and Customer Service: Excellent communication skills and a commitment to providing outstanding customer service with patience and professionalism.
• Ability to Work in Fast-Paced Environments: Ability to stay calm and effective during high-demand periods, including busy days and peak hours.
• Passion for Cannabis: Genuine interest and enthusiasm for the benefits and properties of cannabis.
• Technical Proficiency: Comfortable using POS systems and basic computer applications.
• Compassion and Integrity: A high level of empathy for customers and a strong adherence to ethical practices and company values.
• Work Ethic: Demonstrated dedication to responsibilities and reliability in the workplace.