BSC Store Operations Level 3

IFB Solutions; Pointville (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(k)

Life Insurance

EAP

FSA/HSA

Job summary

IFB Solutions is seeking a customer-focused store associate in Pointville, NJ. You will assist customers with merchandise and deployment needs, uphold the BSC brand, and maintain service standards across the sales floor.

Responsibilities include processing checkout transactions, handling returns/exchanges, and greeting customers with a friendly, professional demeanor. Training will be provided, and a high school diploma is required.

Qualifications

• Must have excellent customer service skills.
• Able to work as part of a team in a fast-paced environment.
• Must follow established work and safety procedures.
• Proficient with Microsoft Office applications.

Responsibilities

• Enter customer information into the POS system accurately.
• Operate POS for checkout, returns or exchanges.
• Greet customers and determine shopping needs with a courteous attitude.
• Identify customer requirements by engaging with customers and others.
• Resolve customer issues, escalating to a manager when needed.
• Assist with sizing for deployments where applicable.

Skills

Customer service

Team player

Professional demeanor

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Job description

Reports to: BSC Store Manager

Supervises: N/A

Summary Statement: The person in this position is responsible for assisting customers with merchandise and deployment needs, maintaining the BSC brand and customer service standards.

Essential Job Functions

• (Point of Sale) Accurately enter all customer information into the POS system.
• (Point of Sale) Operate POS system to check out all customer purchases, returns or exchanges.
• (Customer Service) Answer telephone calls and welcome customers by greeting them, learning their shopping purpose, and providing customer satisfaction with a friendly, courteous and professional attitude.
• (Customer Service) Identify current and future customer requirements by establishing rapport with potential and actual customers and others in a position to understand merchandise requirements.
• (Customer Service) Resolve customer issues, seeking assistance from a manager if needed.
• (Customer Service) Handle and assist with all sizing needs for deployments. (if applicable).

Additional Job Functions (Level 3 must add THREE of the following job functions)

• Order Fulfillment
  • Must be able to fulfill back orders and complete sales transactions in back office.
  • Ensure that fulfillment of the order relieves inventory and increases sales.
  • Works with store personnel to ensure orders are filled in preparation for pickup
  • If the store does deployment operations, Order fulfillment includes preparing the orders for the deployer and packing the deployment bag (if applicable)
• Receiving
  • Must be able to sign, verify, and receive inventory, submitting required paperwork.
  • Accurately In-check inventory being received from Vendors.
  • Accurately In-check inventory being received as transfers from other BSC Stores
  • Ensures all stock is organized and located in appropriate storage areas.
  • Other receiving duties as assigned.
• Store Merchandising
  • Maintain a store that looks well stocked and conforms to the BSC store standards.
  • Maintain cleanliness of sales floor, restrooms, warehouse, and office space.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or sales floor.
  • Responsible for all NIS tags.
  • Participate in store inventories, conduct cycle counts, and assist with A to Z shelf organization (if applicable).
• Shipping
  • Ship orders to customers, ensuring all paperwork is done and the order is fully executed in the system (D365).
  • Ship store transfers to other Base Supply Centers.
  • Must understand the shipping process and ensure that items go out in a timely manner.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Qualifications

Skills, Knowledge, and Abilities

• Must work professionally as part of a team with other store employees.
• Must be able to comprehend and perform duties using established work and safety procedures.
• Must perform effectively under conditions of fluctuating workloads.

Must have excellent customer service skills.

• Appearance must be neat, clean and in adherence to the company’s dress code policy.
• Must have a working knowledge of Microsoft Office.

Education And Work Experience

• A high school diploma or equivalent is required.
• Training while on the job will be provided.

ISO 5.3 Organizational Roles, Responsibilities And Authorities

IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

Eligible employees are offered a comprehensive benefits package, which may include:

• Health Insurance: Medical, dental, and vision coverage options
• Paid Time Off (PTO): Vacation, sick time, and paid holidays, in accordance with company policy and applicable state and local laws
• Retirement Plan: 401(k) plan with employer contribution or match, where applicable
• Life & Disability Insurance with caregiving support
• Critical care and accident coverage.
• Employee Assistance Program (EAP): Confidential resources for employee and family support
• Flexible Spending Accounts (FSA) / Health Savings Account (HSA): Where available

Eligibility, coverage details, and employee contributions are subject to plan terms, may vary by position, and are subject to change.