BSC Store Operations Level 3

IFB Solutions; New Hanover Township (NJ); On-site; USD 24,796 - 27,552; Full time

Job summary

IFB Solutions at McGuire AFB, NJ, is seeking an Experienced full-time associate to assist customers with merchandise and deployment needs, while maintaining the BSC brand and customer service standards.

The role involves entering customer data into the POS system, processing purchases and returns, answering calls, and identifying customer requirements. Training will be provided for all duties including order fulfillment and inventory handling.

Qualifications

• High school diploma or equivalent required.
• Ability to work in a team and follow procedures.
• Excellent customer service and professional appearance.
• Proficient with Microsoft Office.

Responsibilities

• Enter customer information accurately into the POS system.
• Process purchases, returns, or exchanges at the POS.
• Answer calls and greet customers with a friendly, professional attitude.
• Identify customer requirements by engaging with customers and others.
• Resolve customer issues, escalating to a manager when needed.
• Assist with sizing for deployments as applicable.
• Fulfill back orders and prepare orders for pickup.
• Receive and verify inventory and maintain organized stock areas.
• Ship orders and store transfers in the system.

Skills

Teamwork

Procedures compliance

Customer service

Dress code adherence

Microsoft Office

Education

High school diploma

Job description

Job Details

Level: Experienced

Job Location: McGuire Air Force Base - McGuire AFB, NJ 08640

Position Type: Full Time

Education Level: High School

Salary Range: $18.00 - $20.00 Hourly

Job Shift: Day

BSC Store Operations Level 3

Reports to: BSC Store Manager

Supervises: N/A

Summary Statement

The person in this position is responsible for assisting customers with merchandise and deployment needs, maintaining the BSC brand and customer service standards.

Essential Job Functions

• Accurately enter all customer information into the POS system.
• Operate POS system to check out all customer purchases, returns or exchanges.
• Answer telephone calls and welcome customers by greeting them, learning their shopping purpose, and providing customer satisfaction with a friendly, courteous and professional attitude.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and others in a position to understand merchandise requirements.
• Resolve customer issues, seeking assistance from a manager if needed.
• Handle and assist with all sizing needs for deployments (if applicable).

Additional Job Functions (Level 3 must add THREE of the following job functions)

Order Fulfillment

• Must be able to fulfill back orders and complete sales transactions in back office.
• Ensure that fulfillment of the order relieves inventory and increases sales.
• Works with store personnel to ensure orders are filled in preparation for pickup.
• If the store does deployment operations, Order fulfillment includes preparing the orders for the deployer and packing the deployment bag (if applicable).

Receiving

• Must be able to sign, verify, and receive inventory, submitting required paperwork.
• Accurately In-check inventory being received from Vendors.
• Accurately In-check inventory being received as transfers from other BSC Stores.
• Ensures all stock is organized and located in appropriate storage areas.
• Other receiving duties as assigned.

Store Merchandising

• Maintain a store that looks well stocked and conforms to the BSC store standards.
• Maintain cleanliness of sales floor, restrooms, warehouse, and office space.
• Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or sales floor.
• Responsible for all NIS tags.
• Participate in store inventories, conduct cycle counts, and assist with A to Z shelf organization (if applicable).

Shipping

• Ship orders to customers, ensuring all paperwork is done and the order is fully executed in the system (D365).
• Ship store transfers to other Base Supply Centers.
• Must understand the shipping process and ensure that items go out in a timely manner.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Qualifications, Skills, Knowledge, and Abilities

• Must work professionally as part of a team with other store employees.
• Must be able to comprehend and perform duties using established work and safety procedures.
• Must perform effectively under conditions of fluctuating workloads.
• Must have excellent customer service skills.
• Appearance must be neat, clean and in adherence to the company’s dress code policy.
• Must have a working knowledge of Microsoft Office.

Education and Work Experience

• A high school diploma or equivalent is required.
• Training while on the job will be provided.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.