BSA

Apex Systems

Hoover (AL)

Hybrid

USD 90,000 - 120,000

Full time

35 hours ago

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Benefits offered by this job

401K with company match

Employee stock purchase program (ESPP)

HSA health savings account

EAP counseling

Job summary

Everforth Apex is seeking two senior Business Systems Analysts to support a Customer Operations Enablement team focused on mortgage technology platforms. The role centers on Empower LOS and Blend POS, with requirements gathering, documentation, and production support in a hybrid environment.

We expect 8+ years as a Business Analyst, with direct mortgage LOS knowledge, Agile delivery experience, and proficiency in UAT and Jira.

Qualifications

8+ years of experience as a BA/BS Analyst or similar
Direct mortgage lending processes and LOS experience
Knowledge of LOS workflows and mortgage lifecycle
Experience gathering requirements, writing user stories and acceptance criteria, documenting solutions in Agile teams
Hands-on production support, issue analysis, and ticket management (Jira or similar)
Experience with UAT and testing support
Ability to work a hybrid schedule (onsite 3 days/week)

Responsibilities

Act as BA for mortgage applications focusing on Empower LOS and Blend POS
Gather, analyze, and document business and system requirements for enhancements and support
Translate requests into solution designs with product owners and delivery teams
Create Agile BA deliverables (user stories, BRDs, acceptance criteria, workflows)
Provide Level 2 production support for mortgage systems and escalate defects
Plan and support UAT and validation activities for changes
Partner with stakeholders, tech teams, and vendors to maintain platform stability
Assist in moving toward proactive system enhancements while supporting customization

Skills

Mortgage LOS experience

LOS workflows

Agile delivery

User stories & requirements

Production support & Jira

UAT & testing

Hybrid work schedule

Tools

Jira

Job description

Job#: 3055035

Business Systems Analyst

Location: Birmingham, AL, Atlanta, GA, or Charlotte, NC (Hybrid)

To be considered: Candidates must have Direct experience supporting mortgage lending processes and a loan origination system (LOS) and knowledge of LOS workflows and the mortgage loan lifecycle.

Role Overview

An opportunity is available for two senior Business Systems Analysts to support a Customer Operations Enablement team and its mortgage technology platforms. This role involves supporting existing mortgage systems while preparing for planned technology upgrades and future-state enhancements. The position is a 6-month contract-to-hire engagement.

Key Responsibilities

Act as a Business Systems Analyst supporting mortgage applications, with a primary focus on the Empower loan origination system (LOS) and Blend point-of-sale (POS) platform.
Gather, analyze, and document business and system requirements for enhancements, upgrades, new initiatives, and production support needs.
Translate business requests into solution designs and collaborate with product owners and delivery teams through development and implementation.
Create standard Agile BA deliverables, including user stories, business requirements documents, acceptance criteria, workflows, and supporting documentation.
Provide Level 2 production support for mortgage system issues, troubleshoot escalated incidents, and route unresolved defects to Level 3 or vendor support.
Plan and support user acceptance testing (UAT) and related validation activities for system changes.
Partner with product owners, business stakeholders, technical teams, and vendors to maintain platform stability.
Contribute to shifting the team toward proactive system enhancement and modernization while supporting the existing customized environment.

Required Qualifications

8+ years of overall experience as a Business Analyst or Business Systems Analyst.
Direct experience supporting mortgage lending processes and a loan origination system (LOS).
Knowledge of LOS workflows and the mortgage loan lifecycle.
Experience gathering requirements, producing user stories and acceptance criteria, documenting solutions, and working in Agile delivery teams.
Hands-on experience with production support, issue analysis, troubleshooting, and ticket management in Jira or a comparable tool.
Experience with UAT and testing support.
Ability to work a hybrid schedule, with three days onsite per week at an approved hub location.

Preferred Qualifications

Experience with Empower LOS.
Experience with Blend POS, particularly supporting home equity or HELOC intake workflows.
Experience with comparable mortgage LOS platforms such as Encompass, Blue Sage, or NetOxygen.
Experience with a comparable mortgage POS platform, such as nCino.
Background in banking or financial services.

Work Environment

The role is part of an expanding Business Analyst team that supports mortgage system enhancements, upgrades, and platform operations. The team collaborates with approximately 6-7 product owners. Upcoming work includes planned technology upgrades and a growing pipeline of system enhancements.

Company Culture

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Equal Opportunity Statement

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.