Brokerage Trading & Client Services Specialist

First Citizens Wealth; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

First Citizens Bank seeks a Brokerage Client Service Specialist in the Wealth team in Raleigh, NC. You will support brokerage products, respond to client inquiries, and execute trading instructions while maintaining department documentation.

You will collaborate with back-office and trading teams to ensure accurate processing, compliance with trading regulations, and effective client service. Applicable licenses and strong communication skills are required.

Qualifications

• Bachelor's Degree and 1 year of experience in Sales and Banking including Securities Trading OR High School Diploma or GED and 4 years of experience in Sales and Banking including Securities Trading
• License or Certification: Valid Series 7, 63, 65 or 66, and state-specific life and health insurance licenses
• Understanding of back office roles for a broker dealer

Responsibilities

• Client Service - Receives, researches, and resolves client inquiries and concerns. Addresses trading questions as well as requests regarding the department account platform.
• Business Support - Supports the department account platform and the ongoing servicing of accounts. Maintains documentation related to sales and service changes on client accounts. Assists management with special projects.
• Business Proficiency - Maintains knowledge of brokerage products, accounts, and services as well as Bank policies and procedures. Remains current on trading processes and requirements. Understands the different tools and resources available to address client concerns for each product and service.
• Security Trading - Executes accurate, timely trading instructions on various security classes. Reconciles all trading instructions and orders from field associates or external client requests. Ensures compliance with all applicable trading regulations. Serves as a liaison between clearing firms, clients, and associates.]
• Position Specific Skills: Understanding of back office roles for a broker dealer, Communication (Written and Verbal), Customer service skills, Problem solving, Sales Support

Skills

Back-office understanding

Communication

Customer service

Problem solving

Sales support

Education

Bachelor's degree

High School Diploma or GED

Job description

First Citizens Bank seeks a Brokerage Client Service Specialist in the Wealth team in Raleigh, NC. You will support brokerage products, respond to client inquiries, and execute trading instructions while maintaining department documentation.

You will collaborate with back-office and trading teams to ensure accurate processing, compliance with trading regulations, and effective client service. Applicable licenses and strong communication skills are required.