Brokerage Support & Complaints Specialist

Randstad USA; St. Louis (MO); On-site; USD 40,000 - 45,000; Full time

Job summary

Randstad Strategic Accounts in St. Louis is seeking a business professional with banking industry knowledge for a contract role with a top-tier bank. The role focuses on brokerage support and handling operational and service complaints, with accounts serviced by a financial advisor or self-directed.

Qualifications include a Bachelor's degree and at least 2 years of experience; Series 7 certification is preferred. The role offers daytime hours, 8 AM to 5 PM, and benefits through Randstad.

Qualifications

• 2 years of experience in banking customer service or brokerage support.
• Experience handling operational and service complaints related to brokerage.

Responsibilities

• Support customers with brokerage questions and complaints.
• Handle accounts that are self-directed or serviced by a financial advisor.
• Address issues such as account maintenance/opening, trading, website logon, account restrictions, estate processing, fees, and money movement.

Skills

Customer Service

Customer support

Series 7

Brokerage

Investments

Education

Bachelor's degree

Job description

Randstad Strategic Accounts in St. Louis is seeking a business professional with banking industry knowledge for a contract role with a top-tier bank. The role focuses on brokerage support and handling operational and service complaints, with accounts serviced by a financial advisor or self-directed.

Qualifications include a Bachelor's degree and at least 2 years of experience; Series 7 certification is preferred. The role offers daytime hours, 8 AM to 5 PM, and benefits through Randstad.