Brokerage Complaints Specialist

Randstad USA; St. Louis (MO); On-site; USD 40,000 - 45,000; Full time

Job summary

Randstad Strategic Accounts in St. Louis is seeking a business professional with banking industry knowledge for a contract role with a top-tier bank. The role focuses on brokerage support and handling operational and service complaints, with accounts serviced by a financial advisor or self-directed.

Qualifications include a Bachelor's degree and at least 2 years of experience; Series 7 certification is preferred. The role offers daytime hours, 8 AM to 5 PM, and benefits through Randstad.

Qualifications

• 2 years of experience in banking customer service or brokerage support.
• Experience handling operational and service complaints related to brokerage.

Responsibilities

• Support customers with brokerage questions and complaints.
• Handle accounts that are self-directed or serviced by a financial advisor.
• Address issues such as account maintenance/opening, trading, website logon, account restrictions, estate processing, fees, and money movement.

Skills

Customer Service

Customer support

Series 7

Brokerage

Investments

Education

Bachelor's degree

Job description

Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you!

salary: $29 - $33 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

We are looking for a candidate with a background supporting customers with brokerage support questions and complaints. This team specifically supports Operational & Service complaints.

The accounts that are being supported are either self-directed or serviced by a financial advisor.

• Retirement, non-retirement, Trust, business, custodial accounts are examples.
• Accounts values can be of any amount

Examples of Operational & Service complaints can be:

• Account maintenance/opening
• Trading
• Website logon
• Account restrictions
• Estate processing
• Fees
• Money movement

Skills

• Customer Service
• Customer support
• Series 7
• Brokerage
• Investments

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• Bachelors