Brokerage Accounts Onboarding & Operations Specialist

Bank of America; Tampa (FL); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits

Job summary

Bank of America is seeking a detail-oriented Operations Associate to support onboarding and maintenance of brokerage accounts in the Tampa area. You will review documentation, process openings and updates, and provide timely responses to client inquiries while maintaining strict process controls.

The role requires handling a high-volume caseload, meeting 48-hour turnaround targets, and flexibly supporting hours from 8:00 AM to 6:00 PM, Monday through Friday.

Qualifications

• Minimum of 1 year of experience supporting brokerage accounts or clients in operations, client service, customer service, or related environment.
• Experience managing a high-volume personal caseload, prioritizing work to consistently meet 48-hour turnaround times.
• Ability to apply judgment within established guidelines to resolve routine exceptions while keeping risk awareness and escalating issues appropriately.
• Strong written and verbal communication skills for effective phone and email interaction with internal partners.
• Ability to be flexible within the hours of 8:00 AM - 6:00 PM Monday through Friday.

Responsibilities

• Performs onboarding and maintenance of accounts and reviewing required account documentation by reviewing requests for completeness and processing account openings or maintenance updates.
• Reviews and approves required account documentation by confirming documentation, obtaining required approvals or exceptions, and completing account requests.
• Responds to client inquiries via numerous channels to support operational efficiency and quality client service by providing status updates and communicating request decisions or outstanding requirements.
• Performs basic research, follow-up and resolution of routine research requests by researching processing errors, resolving exceptions, and completing corrective actions.
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate by understanding the up and downstream workflow.
• Provides general operational support including handling inbound calls, mail sorting, and mail distribution by distributing client correspondence, keeping records, and storing required evidence.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational

Skills

Account Management

Customer Focus

Oral Communications

Written Communications

Attention to Detail

Collaboration

Prioritization

Research

SRP Portal

Tools

SRP Portal

Job description

Bank of America is seeking a detail-oriented Operations Associate to support onboarding and maintenance of brokerage accounts in the Tampa area. You will review documentation, process openings and updates, and provide timely responses to client inquiries while maintaining strict process controls.

The role requires handling a high-volume caseload, meeting 48-hour turnaround targets, and flexibly supporting hours from 8:00 AM to 6:00 PM, Monday through Friday.