Broker Services Customer Service Representative

AIG; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading insurance company as a Broker Services Customer Service Representative in Atlanta. This role involves providing exceptional service to brokers by resolving inquiries and issues related to insurance policies. You will support brokers through various communication channels and contribute to a customer-focused environment while enjoying a range of benefits and professional development opportunities.

Benefits

Comprehensive benefits package

Continuous learning and development

Culture of inclusion and belonging

Qualifications

• Proven experience in customer service or support roles preferred.
• Strong understanding of web-based systems.
• Excellent communication skills and dependable.

Responsibilities

• Handle inbound calls, web chats, and e-mails from brokers.
• Troubleshoot policy-related issues.
• Provide brokers general product information.

Skills

Customer service

Communication

Problem-solving

Critical thinking

Organizational

Job description

Broker Services Customer Service Representative page is loaded

Broker Services Customer Service Representative

Apply locations GA-Atlanta time type Full time posted on Posted 2 Days Ago job requisition id JR2502244

Who We Are:

Broker Services is a central source of customer service for brokers doing business with AIG.

What We Do:

We minimized the need of underwriter involvement in policy related servicing issues by providing inbound contact center services. Our staff is uniquely positioned to provide brokers with personal service and help resolve a policy related problem.

Position Responsibilities:

As an AIG Broker Services Representative, you will use your excellent communication and customer service skills to provide insurance brokers with account information, respond to inquiries and solve broker's policy related issues. In this position you get to work with some exceptional people; all committed to providing the very best in customer service. The position's responsibilities include handling inbound phone calls, web chats and e-mails from brokers, insureds, underwriters, and AIG field sales personnel in a contact center environment. Support involves:

• Troubleshoot and resolve policy and endorsement related production issues.

• Provide brokers web site access and navigational support.

• Answer Billing and Collections inquiries from brokers.

• Provide brokers with general product information.

• Additional special projects as required.

Position Requirements:

• Proven experience in customer service or support roles, preferably within a multi-channel environment.

• Strong understanding of web-based systems, with the ability to quickly learn and adapt to new tools.

• Demonstrated ability to troubleshoot system issues independently and escalate appropriately.

• Critical thinking skills with the ability to assess situations, identify problems, and implement solutions.

• Comfortable working in a fast-paced, performance-driven environment.

• Excellent communication skills—both written and verbal.

• Dependable and proactive, with strong organizational and time management abilities.

• Must have the ability to resolve conflict and customer complaints, as well as communicate directly with customers in a professional manner.

• Basic knowledge of insurance products and principles preferred, but not required

• The ability to work in a fast paced, dynamic environment

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail] .

Functional Area:

OP - OperationsAIG PC Global Services, Inc.

As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible.

We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.