Broker Assistant

HM Brown; Centennial (CO); On-site; USD 56,019,000 - 75,790,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contribution

Wellness membership reimbursement

Employee discounts

Career development

Collaborative team environment

Job summary

H.M. Brown & Associates in Centennial, Colorado, seeks a Broker Assistant to provide administrative and customer service support to automotive brokers throughout the buying and delivery process.

You will coordinate communications, documents, appointments, and transaction details to ensure a smooth vehicle-buying experience. The ideal candidate is highly organized, detail-oriented, and capable of handling multiple priorities while collaborating with customers, brokers, dealerships, lenders, and

Qualifications

• Administrative or sales-support experience preferred.
• Strong organization and attention to detail.
• Professional written and verbal communication.
• Ability to prioritize tasks and manage multiple transactions.

Responsibilities

• Provide day-to-day administrative support to assigned brokers.
• Communicate with customers and provide timely updates during the vehicle-buying process.
• Assist with gathering customer, vehicle, financing, trade-in, and transaction information.
• Prepare, organize, review, and track documents for accuracy and completion.
• Maintain accurate customer and transaction information in company systems.
• Coordinate appointments, vehicle showings, paperwork signings, and deliveries.
• Communicate with dealerships, lenders, vendors, and internal departments as needed.
• Assist with vehicle research, inventory inquiries, pricing information, and availability.
• Track outstanding documents and follow up with the appropriate parties.
• Help resolve customer questions or direct them to the appropriate broker or department.
• Maintain confidentiality of customer, financial, and company information; support additional needs as assigned.

Skills

Administrative experience

Organizational skills

Written and verbal communication

Task prioritization

Follow-through

Microsoft Office / CRM

Independent with team

Auto dealership experience helpful

Valid driver's license

Tools

Microsoft Office

CRM platforms

Email systems

Job description

H.M. Brown & Associates, Colorado's premier automotive brokerage, is seeking an organized, customer-focused Broker Assistant to join our team in Centennial, Colorado.

This position is ideal for someone who enjoys working in a fast-paced environment, providing exceptional customer service, and helping manage the details that create a smooth vehicle-buying experience.

Starting Pay

$23.00 per hour

What We Offer

• Paid time off that accrues from your first day of employment
• Medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health and wellness membership reimbursement of up to $75 per month
• Employee discounts
• Career development and advancement opportunities
• A collaborative and professional team environment

Position Overview

The Broker Assistant provides administrative and customer service support to H.M. Brown's automotive brokers throughout the vehicle-buying and delivery process. This position helps coordinate customer communication, vehicle documentation, appointments, and other transaction details to ensure an efficient and positive experience.

The ideal candidate is highly organized, responsive, detail-oriented, and comfortable managing multiple priorities while working with customers, brokers, dealerships, lenders, and internal departments.

Key Responsibilities

• Provide day-to-day administrative support to assigned automotive brokers
• Communicate professionally with customers and provide timely updates throughout the vehicle-buying process
• Assist with gathering customer, vehicle, financing, trade-in, and transaction information
• Prepare, organize, review, and track documents for accuracy and completion
• Maintain accurate customer and transaction information in company systems
• Coordinate appointments, vehicle showings, paperwork signings, and deliveries
• Communicate with dealerships, lenders, vendors, and internal departments as needed
• Assist with vehicle research, inventory inquiries, pricing information, and availability
• Track outstanding documents and follow up with the appropriate parties
• Help resolve customer questions or direct them to the appropriate broker or department
• Maintain the confidentiality of customer, financial, and company informationSupport additional administrative and operational needs as assigned

What We're Looking For

• Previous administrative, sales support, automotive, or customer service experience preferred
• Strong organizational skills and attention to detail
• Professional written and verbal communication skills
• Ability to prioritize tasks and manage multiple transactions simultaneously
• Strong follow-through and a sense of urgency
• Comfortable using Microsoft Office, email, CRM platforms, and other business systems
• Ability to work independently while contributing to a team environment
• Automotive dealership or brokerage experience is helpful but not required
• Valid driver's license and an acceptable driving record

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.