Service BDC Representative

Mossy Toyota San Diego; San Diego (CA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Group Insurance Plans & Discounts

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

Life Insurance

Job summary

Mossy Auto Group is seeking energetic individuals for our Business Development Center to connect buyers with their future vehicle. You will handle inquiries via phone, email and live chat, schedule daily appointments and guide customers to financing options.

This role offers a stable base pay plus commissions and bonuses, with Saturdays required, in a fast-paced dealership environment. Employees join a family-owned, growth-oriented team with benefits and opportunities for advancement within a

Qualifications

• At least one previous role based in strong customer service experience.
• People skills that contribute to effective communication.
• Prompt and courteous in interactions with customers.
• Enthusiastic personality with proactive attitude.
• Must have strong computer skills.
• High school graduate or equivalent.

Responsibilities

• Providing excellent customer service to internal and external customers.
• Promote an understanding of and strong commitment to client satisfaction and Mossy team.
• Respond quickly to internet, phone and live chat inquiries using scripts and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads to schedule appointments with sales department.
• Participate in team and process development sessions and maintain positive relationships.
• Utilize CRM tracking system daily.
• Maintain comprehensive and up-to-date knowledge of products and services offered.

Skills

Customer service

Communication skills

Computer skills

Education

High school diploma

Tools

CRM software

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. Handling all incoming phone and internet leads, contacting the clients and through superb product knowledge and customer handling skills, will schedule daily appointments. Upon arrival the coordinator will meet & greet the client, then escort and introduce client to a representative in the sales department.

Compensation Employees in this position will be paid a base hourly wage ranging between $20.00 - $22.00/hour. Additionally, they will be paid commissions and/or bonuses, which vary based on performance, with the expected average annual commission earnings of approx. $50,000 to $55,000.

This position requires working on Saturdays.

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee an extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical, Dental & Vision
• Group Insurance Plans & Discounts
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Disability Insurance
• LAP (Life Assistance Program)
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives
• Family Owned & Operated
• Health & Wellness
• Flexible Work Schedule
• Discounts on Products & Services
• Direct Deposit

Responsibilities

• Providing excellent customer service to internal and external customers
• Promote an understanding of and strong commitment to client satisfaction & the Mossy team
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads to make an appointment with sales department
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily
• Maintain comprehensive and up to date knowledge of products and services offered

Qualifications

• At least one previous role based in strong customer service experience
• People skills that contribute to effective communication
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Accepts constructive criticism with motivation towards improvement in job performanceProfessional appearance & punctual
• High school graduate or equivalent

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug‑free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility).