Auto Broker Assistant: Customer Care & Coordination

HM Brown; Centennial (CO); On-site; USD 56,019,000 - 75,790,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contribution

Wellness membership reimbursement

Employee discounts

Career development

Collaborative team environment

Job summary

H.M. Brown & Associates in Centennial, Colorado, seeks a Broker Assistant to provide administrative and customer service support to automotive brokers throughout the buying and delivery process.

You will coordinate communications, documents, appointments, and transaction details to ensure a smooth vehicle-buying experience. The ideal candidate is highly organized, detail-oriented, and capable of handling multiple priorities while collaborating with customers, brokers, dealerships, lenders, and

Qualifications

• Administrative or sales-support experience preferred.
• Strong organization and attention to detail.
• Professional written and verbal communication.
• Ability to prioritize tasks and manage multiple transactions.

Responsibilities

• Provide day-to-day administrative support to assigned brokers.
• Communicate with customers and provide timely updates during the vehicle-buying process.
• Assist with gathering customer, vehicle, financing, trade-in, and transaction information.
• Prepare, organize, review, and track documents for accuracy and completion.
• Maintain accurate customer and transaction information in company systems.
• Coordinate appointments, vehicle showings, paperwork signings, and deliveries.
• Communicate with dealerships, lenders, vendors, and internal departments as needed.
• Assist with vehicle research, inventory inquiries, pricing information, and availability.
• Track outstanding documents and follow up with the appropriate parties.
• Help resolve customer questions or direct them to the appropriate broker or department.
• Maintain confidentiality of customer, financial, and company information; support additional needs as assigned.

Skills

Administrative experience

Organizational skills

Written and verbal communication

Task prioritization

Follow-through

Microsoft Office / CRM

Independent with team

Auto dealership experience helpful

Valid driver's license

Tools

Microsoft Office

CRM platforms

Email systems

Job description

H.M. Brown & Associates in Centennial, Colorado, seeks a Broker Assistant to provide administrative and customer service support to automotive brokers throughout the buying and delivery process.

You will coordinate communications, documents, appointments, and transaction details to ensure a smooth vehicle-buying experience. The ideal candidate is highly organized, detail-oriented, and capable of handling multiple priorities while collaborating with customers, brokers, dealerships, lenders, and