Automotive Sales Consultant

LeadCar Honda Hamburg; Hamburg (Berks County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Supplemental Benefit Insurance

401(K) Retirement Plan

Paid Time Off

Paid Holidays

Employee Discounts

Employee Referral Program

Continued training through the Company

Job summary

LeadCar Honda Hamburg in Hamburg, PA is seeking a Sales Consultant to provide an exceptional customer purchasing experience, presenting vehicles and guiding buyers through the decision process. You will use the CRM for timely follow-up and build strong relationships with customers and prospects.

Responsibilities include greeting customers, demonstrating vehicles, explaining options, and delivering vehicles with full paperwork.

Qualifications

• General sales and customer service experience is preferred.
• Ability to establish productive relationships with customers and colleagues.
• English/Spanish bilingual ability is highly preferred.

Responsibilities

• Greet customers and guide them through the showroom and sales process.
• Become an expert on products and features to support customer decisions.
• Utilize the CRM to follow up with customers and maintain relationships.
• Sell and lease new and used vehicles to meet gross profit, volume and satisfaction targets.
• Deliver vehicles and explain operating features, warranties, and paperwork.
• Follow up post-delivery to ensure customer satisfaction and address concerns.
• Stay informed about current leasing, sales and incentive programs.

Skills

General sales experience

Customer service

Bilingual English/Spanish

Job description

Hamburg, PA

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import brands. We're at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing.

Our employees power LeadCar. Our dealerships are leading players in the automotive industry, and working with LeadCar means being part of a team that is constantly setting new standards and driving innovation. Our employees are encouraged to challenge themselves and each other to continuously improve. We pride ourselves on being a forward-thinking and dynamic organization that is always looking to stay ahead of the curve.

We offer competitive compensation packages and a comprehensive benefits program, including health insurance, retirement plans, and paid time off. If you are ready to take your career to the next level, we are looking for a Sales Consultant to join our team.

To learn more about our company, please visit http://leadcarhondahamburg.com/careers/.

What We Offer - Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Employee Referral Program
• Continued training through the Company and our manufacturer

Job Summary:

The Sales Consultant is responsible for providing an exceptional customer purchasing experience. The Sales Consultant will ensure the customer gets all the information they are looking for, as well as presenting vehicles to customers to assist them in their buying decision. They utilize the Customer Management System (CRM) to ensure timely, professional follow-up and to maintain strong relationships with sold and prospective customers. The Sales Consultant is responsible for selling and leasing new- and used- vehicles at the Company standards for gross profit, volume and customer satisfaction.

Essential Duties and Responsibilities:

• Greet customers in a prompt, friendly and professional manner, and offers assistance or direction to any customer who enters the showroom or sales lot.
• Acts as ambassador on behalf of the Company. Becomes absolute product knowledge expert.
• Completes profile sheet, silent walk around and demonstration drive with every prospect. Utilizes one the most current forms of Sales Proposal Sheet.
• Sells and leases and delivers a minimum of 10 units per month and keeps a 12-unit 90-day average for participation in any sales contest.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Explains fully product performance, application and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows the Company procedure to obtain proper identification from customer prior to test drive.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty and paperwork.
• Maintains frequent contact with manufacturer and other vendors to ensure a thorough knowledge of current leasing, sales and incentive programs.
• Offers customer a follow-up visit (at the Company or off-site) to review vehicle’s options.
• Ensures that every customer is completely satisfied with the delivery and performance of their vehicle. Establishes procedures for addressing customer concerns or complaints promptly.
• Maximizes the profitability of each sale by offering vehicle accessories and aftermarket services. Utilizes prospecting and follow-up system.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state and local laws which govern retail automotive sales.
• Establishes personal income goals that are consistent with the Company standards of productivity and devises a strategy to meet those goals.
• Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
• Schedule customer appointments daily.
• Attends product and sales training courses as requested by management.
• Keeps abreast of new products, features and accessories and their benefits to customers. Ensures that a manager has an opportunity to meet each customer.
• Provides support for the Preowned Sales Manager/General Manager and President as requested.
• Attends product and sales training courses as requested by the Preowned Sales Manager and General Manager.
• Turns 100 percent of closed deals to finance, along with properly completed paperwork (insurance information, trade title, etc.)
• Writes complete sales orders and processes paperwork in accordance with established dealer policies.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty and paperwork.
• Introduces customers to service and parts department team members following Sales 2 Service process. Emphasizes to them the quality and efficiency of service repairs and maintenance available in the Company's service department.
• Follows up on all post-delivery items, tag/title work, "we-owes" and special requests to be sure that all customers’ expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.
• Assist with training assigned salesperson for 60 days daily on the Company's sales process, including role- play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.
• Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary.
• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
• Adheres to all standards as required by our manufacturers and the Company. Maintain appearance and cleanliness of vehicle lot and showroom.

Qualifications/Requirements:

• General sales and customer service experience preferred.
• Must have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Must have the ability to establish productive, cooperative relationships with customers, vendors, co- workers and management.
• Must be self-motivated with a competitive spirit and strong work ethic.
• Must have the ability to communicate effectively with people in an articulate manner. All necessary factory training must be maintained.
• Travel to other affiliate Company locations along with our manufacturer's training and other relevant training courses required.
• Must maintain a valid driver’s license for occasional travel requirements and have the ability to operate manual transmission vehicles.
• A professional appearance and manner consistent with Company culture must be maintained.
• English/Spanish bilingual ability is a highly preferred skill for the position.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing [e-mail].