Broadcast Tech & Operations Lead

The HEAT Group; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Miami HEAT, through its Media Technology team, seeks a Broadcast Operations & Media Technology Coordinator to support planning, coordination, and administration of media systems and workflows for home games, events, and league initiatives.

The role requires independent judgment, strong project coordination, and collaboration across departments. The candidate will assist with procedures, inventories, vendor relations, and training to ensure smooth live operations.

Qualifications

• Bachelor's degree in Broadcast Production, Media Technology, Communications, Information Systems, Project Management, or related field.

Responsibilities

• Coordinate day-to-day operations and projects across the Broadcast Operations & Media Technology department.
• Manage project timelines, task tracking, meeting follow-ups, and documentation for departmental initiatives.
• Assist the Director in developing implementation plans for technology projects, workflow improvements, and operational initiatives.
• Monitor project progress and proactively identify risks, conflicts, or resource constraints.
• Maintain department records, project documentation, budgets, and operational reporting.
• Assist in the planning and coordination of broadcast operations for home games, special events, national broadcasts, remote productions, and league initiatives.
• Coordinate operational logistics involving technical personnel, freelancers, vendors, and broadcast partners.
• Support development and maintenance of broadcast operating procedures and technical workflows.
• Serve as a point of contact for internal departments needing broadcast operational support or information.
• Assist with credentialing, access requests, technical coordination, and broadcast facility readiness as needed.
• Coordinate media technology initiatives involving Media Asset Management (MAM), Digital Asset Management (DAM), archive systems, storage platforms, and workflow automation tools.
• Assist with implementation and testing of software updates, system enhancements, integrations, and new technology deployments.
• Track technology requests, system issues, and enhancement opportunities, helping prioritize solutions and coordinate resolution efforts.
• Facilitate communication between end users, technical staff, vendors, and consultants.
• Maintain technology inventories, user access records, and equipment lifecycle documentation.
• Coordinate relationships with technology vendors, service providers, consultants, and support partners.
• Assist with procurement activities including quotes, purchase requests, budget tracking, and invoice reconciliation.
• Schedule vendor meetings, implementation sessions, training opportunities, and support engagements.
• Help ensure vendor deliverables align with departmental priorities and project timelines.
• Coordinate onboarding and training initiatives related to media technology and broadcast workflows.
• Develop, organize, and maintain departmental SOPs, training materials, workflow documentation, and knowledge-base resources.
• Identify opportunities to improve user adoption, training effectiveness, and workflow consistency.
• Serve as a resource for users seeking guidance on departmental systems and processes.
• Maintain departmental reporting related to projects, budgets, equipment inventories, technology usage, and operational performance.
• Compile and analyze data to support planning, budgeting, and decision-making efforts.
• Identify workflow bottlenecks and recommend improvements to increase efficiency and effectiveness.
• Assist with annual departmental planning, capital budget preparation, and technology roadmaps.
• Participate in game-night and event operations as assigned.
• Serve as an operational point of coordination for media technology and broadcast support needs during live events.
• Monitor active issues, facilitate communication between stakeholders, and ensure timely resolution of operational challenges.
• Support contingency planning and escalation processes when technical or workflow issues arise.
• Independently prioritize competing operational requests and project demands.
• Evaluate workflow challenges and recommend process improvements.
• Exercise discretion in coordinating resources, managing project timelines, and resolving operational issues.
• Represent the department in meetings and cross-functional discussions when assigned by the Director.
• Provide guidance and direction to part-time staff, interns, freelancers, and project stakeholders in support of departmental objectives.

Skills

Broadcast operations

Media technology

Project coordination

Event operations

Education

Bachelor's degree

Tools

CatDV

Telestream Vantage

Quantum

EditShare

Avid

Adobe Creative Cloud

Job description

Miami HEAT, through its Media Technology team, seeks a Broadcast Operations & Media Technology Coordinator to support planning, coordination, and administration of media systems and workflows for home games, events, and league initiatives.

The role requires independent judgment, strong project coordination, and collaboration across departments. The candidate will assist with procedures, inventories, vendor relations, and training to ensure smooth live operations.