Broadcast Production Support Engineer

MFI Technologies Incorporated; Englewood Cliffs (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

Versant Media seeks a Production Support Engineer to join the Production Media Engineering group. You will support on-air productions across Englewood Cliffs, NJ, NY locations and remote sites, ensuring seamless operation of broadcast systems.

Requirements include 2 years in live production support, on-call duties, and strong SDI/2110 knowledge. You will troubleshoot, document issues, and collaborate with Operations to minimize disruptions.

Qualifications

• 2 years of recent experience supporting live television production.
• On-call engineer addressing studio and operations requests.
• Analyses and troubleshoots SDI/IP 2110 workflows.
• Knowledge of HDSDI, AES, MADI, AES67, Ravenna, Dante.
• Maintain broadcast systems and workflows for live/taped programming.
• Familiar with virtualization: VMs, Containers, Orchestration.
• Understand master control, compression, uplink systems.
• Read and interpret AutoCAD drawings.

Responsibilities

• Support on-air productions to ensure minimal show disruptions.
• Address technical support requests from control rooms and ops.
• Document issues and resolutions; escalate when needed.
• Collaborate with teams; work solo as lead or part of a team.
• Maintain and update broadcast tech, signals, and networks.

Skills

Live production support

On-call engineering

SDI & IP 2110 workflows

Networking TCP/IP

VMs & Containers

Broadcast systems maintenance

Team/player coordination

On-site rotation shifts

Education

Bachelor's degree in related field

Tools

Evertz products

SMPTE 2110

VizRT

Ross

Chyron

AutoCAD

MS Office

JIRA

Confluence

Job description

Versant Media is seeking a dedicated Production Support Engineer to join our dynamic Production Media Engineering group. The ideal candidate will be responsible for ensuring seamless on-air productions by supporting all production systems at Versant Media Locations in Englewood Cliffs, NJ, and New York, NY. This also includes our Remote Production sites in Washington DC and West Coast locations in LA and San Francisco.

Role Type

Full-time

Requirements

• 2 years of recent experience supporting live, television production environments.
• Act as one of the on-call engineers, addressing technical support requests from studio/control room and production operations.
• Analyze and troubleshoot complex audio/video workflows and signal flows in SDI and IP 2110 environments.
• Knowledge and experience with HDSDI/Embedded and discrete audio analog and digital formats, including AES and MADI and others such as AES67, Ravenna and Dante.
• Maintain broadcast technology systems to ensure reliability throughout the entire production environment. Experience with video production systems and workflows for live and taped programming such as switchers, video routers, encoders/decoders, and studio equipment.
• Knowledge and related experience with virtualized systems including VMs, Containers and Orchestration.
• Detailed knowledge of master control technologies, workflows, compression, and uplink systems.
• Strong understanding of digital & signal workflows.
• Solid understanding of TCP/IP Protocols with knowledge of computer networking and storage infrastructures.
• Up to date with industry trends and emerging technologies.
• Client-focused support – Understand and prioritize on-air issues and work with Operations to ensure minimal show disruptions.
• Document issues and their resolutions and elevate to advanced support teams and management as needed.
• Ability to work alone as a lead and as part of a team.
• Bachelor's degree in film production, Broadcasting, Computer Science, Electrical Engineering or related field or equivalent work experience.

Preferred Qualifications

• Knowledge and experience with Evertz products, including control systems such as Magnum, EXE, Routers, SDVN, VUE, VIP, and more.
• Knowledge of SMPTE 2110 standards.
• Knowledge and experience with SONY Production Switchers, Studio Cameras, and other Studio systems.
• Knowledge and experience with VizRT, Ross, and Chyron.
• Experience with Transmission, Fiber, and Encode/Decode Distribution and Transport Systems.
• Experience with Cloud and VM Based applications and platforms.
• Ability to read and interpret AutoCAD drawings.
• Proficiency with AUTOCAD, MS Office Suite, Windows, Linux, Mac OS.
• Experience with JIRA, Confluence, and other project and ticketing systems.
• Technical enthusiasm and an eagerness to never stop learning.
• Strong organizational and communication skills.
• Ability to work in a fast-paced live production environment.
• Ability to support a 24/7 live production environment, which includes weekends, overnights, and holiday shift work.

Additional Requirements

Onsite: This position has been designated as onsite, contributing from the office five days per week. Must be willing to work rotational shifts, evenings, overnights, weekends, and holidays.