Production Support Engineer

MFI Technologies Incorporated; Englewood Cliffs (NJ); On-site; USD 100,000 - 130,000; Full time

Job summary

Versant Media is seeking a Production Support Engineer to maintain and troubleshoot on-air systems across Englewood Cliffs, NY, and remote sites. The role covers live and taped programs, requiring strong diagnostics and rapid problem resolution.

The candidate brings 2+ years of live production experience, familiarity with SDI/IP 2110, and networking basics. This full-time onsite position offers a generous salary and 24/7 support responsibilities.

Qualifications

• 2 years of recent experience supporting live television production environments.
• On-call engineer with ability to address technical support requests from studio/production operations.
• Experience with SDI/IP 2110 video workflows and master control systems.
• Knowledge of broadcast tech, signal flows, and network/storage infrastructures.

Responsibilities

• Provide on-air production support to ensure seamless live and taped programs.
• Troubleshoot and resolve issues across audio/video workflows in SDI/IP 2110 environments.
• Act as lead or contribute as part of a team; document issues and resolutions.
• Collaborate with operations to minimize show disruptions and maintain reliability.

Skills

On-air production support

Lead/onsite maintenance

TCP/IP networking

SMPTE 2110

Audio/video workflows

VMs/Containers/Orchestration

Dante/AES/MADI

JIRA/Confluence

Problem diagnosis

Education

Bachelor's degree in film production or related field

Tools

VMs

Containers

Orchestration

Job description

Versant Media is seeking a dedicated Production Support Engineer to join our dynamic Production Media Engineering group. The ideal candidate will be responsible for ensuring seamless on‑air productions by supporting all production systems at Versant Media Locations in Englewood Cliffs, NJ, and New York, NY. This also includes our Remote Production sites in Washington DC and West Coast locations in LA and San Francisco.

Role Type

Full-time

Requirements

• 2 years of recent experience supporting live, television production environments.
• Act as one of the on‑call engineers, addressing technical support requests from studio/control room and production operations.
• Analyze and troubleshoot complex audio/video workflows and signal flows in SDI and IP 2110 environments.
• Knowledge and experience with HDSDI/Embedded and discrete audio analog and digital formats, including AES and MADI and others such as AES67, Ravenna and Dante.
• Maintain broadcast technology systems to ensure reliability throughout the entire production environment. Experience with video production systems and workflows for live and taped programming such as switchers, video routers, encoders/decoders, and studio equipment.
• Knowledge and related experience with virtualized systems including VMs, Containers and Orchestration.
• Detailed knowledge of master control technologies, workflows, compression, and uplink systems.
• Strong understanding of digital & signal workflows.
• Solid understanding of TCP/IP Protocols with knowledge of computer networking and storage infrastructures.
• Up to date with industry trends and emerging technologies.
• Client‑focused support – Understand and prioritize on‑air issues and work with Operations to ensure minimal show disruptions.
• Document issues and their resolutions and elevate to advanced support teams and management as needed.
• Ability to work alone as a lead and as part of a team.
• Bachelor's degree in film production, Broadcasting, Computer Science, Electrical Engineering or related field or equivalent work experience.

PREFERRED QUALIFICATIONS

• Knowledge and experience with Evertz products, including control systems such as Magnum, EXE Routers, SDVN, VUE, VIP, and more.
• Knowledge of SMPTE 2110 standards.
• Knowledge and experience with SONY Production Switchers, Studio Cameras, and other Studio systems.
• Knowledge and experience with VizRT, Ross, and Chyron.
• Experience with Transmission, Fiber, and Encode/Decode Distribution and Transport Systems.
• Experience with Cloud and VM Based applications and platforms.
• Ability to read and interpret AutoCAD drawings.
• Proficiency with AUTOCAD, MS Office Suite, Windows, Linux, Mac OS.
• Experience with JIRA, Confluence, and other project and ticketing systems.
• Technical enthusiasm and an eagerness to never stop learning.
• Strong organizational and communication skills.
• Ability to work in a fast‑paced live production environment.
• Ability to support a 24/7 live production environment, which includes weekends, overnights, and holiday shift work.

Additional Requirements

• Onsite: This position has been designated as onsite, contributing from the office five days per week. Must be willing to work rotational shifts, evenings, overnights, weekends, and holidays.

Full-time

Compensation: $100,000 - $130,000 /year USD