Broadcast Lens Repair Tech – Onsite & In-House

Canon USA

Costa Mesa (CA)

On-site

USD 28,000 - 42,000

Full time

5 days ago

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Benefits offered by this job

Healthcare benefits start day one

Full-time schedule 40 hours/week

Opportunities to work hands-on with专业影

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Job summary

Canon USA in Costa Mesa, CA is seeking a Broadcast Lens Repair Technician I (Representative, Tech Support I). You will perform on-site or in-house repair of Canon lenses, with training provided for a range of professional imaging equipment.

Role involves supporting daily repair operations for broadcast TV lenses, performing installation, maintenance, calibration, and providing technical support to dealers and customers. Competitive benefits and a full-time schedule accompany the position.

Qualifications

HS diploma, GED, or equivalent experience; plus less than one year related experience.
Fundamental knowledge of electromechanical equipment.
Mechanical aptitude with electrical meter and hand tools for repairs.
Ability to lift 25 lbs.
Six months plus experience inspecting, testing, repairing or refurbishing electro‑mechanical equipment.
Working knowledge of computers, software and networking environments.
Ability to access technical websites (e.g., E‑Support).
Ability to work in a collaborative team environment.
Positive internal/external work attitude.
Good customer service skills.
Working toward Canon Product Servicing Certifications.
Travel 25%+ is expected.
Must possess a valid state driver’s license.

Responsibilities

Perform routine customer support for Canon broadcast lenses and accessories.
On-site installation, preventive maintenance, routine repair, and calibration.
Serve as customer contact on technical/service problems.
Instruct customers in proper use of equipment.
Refer complex problems to supervisor or field engineers.
Repair lenses and related products for Canon dealers/customers in a timely, professional manner.
Provide technical support and training to dealers and support staff on-site.
Assist customers with parts, technical advice, and schematic drawings.
Receive and inspect incoming items for repair and provide cost estimates.
Maintain clean, organized service area and inventory.
Represent the organization to customers by providing information and troubleshooting.
Typically reports to a Supervisor or Manager.
Level I role: learning company policies to develop basic skills.
Tasks are routine and performed under close supervision.