Broadcast IT Support Technician – 24/7 Help Desk

Automatic Data Processing, Inc.; Washington (District of Columbia); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Automatic Data Processing, Inc. is seeking an IT Help Desk Technician in Washington, DC to provide first- and second-line support for end users across corporate and technology environments.

The role focuses on reliable IT services, security, and service quality, acting as the primary contact for users and ensuring timely incident resolution and ticket ownership. Responsibilities include remote and deskside support, asset management assistance, and adherence to ITIL processes.

Qualifications

• Experience supporting devices and users in a broadcast, media or 24/7 operational environment.
• Familiarity with ticketing systems and remote support tools.
• Basic networking concepts (TCP/IP, DNS, DHCP) and cybersecurity best practices.

Responsibilities

• Act as the first point of contact for IT incidents, service requests and user enquiries via the service desk, email, phone and face-to-face support.
• Provide effective 1st line and 2nd line support across corporate IT systems and endpoints.
• Perform basic 2nd line troubleshooting and escalate complex issues to senior engineers when required.
• Deliver deskside and remote support to users across office and operational environments.
• Log, manage and own tickets through to resolution with clear communication and SLAs.

Skills

Windows OS

Microsoft 365

Customer service

Troubleshooting

Communication

Education

Bachelor's degree in CS/IT or related

Tools

Active Directory

Azure

Intune

Microsoft 365 Admin

Job description

Automatic Data Processing, Inc. is seeking an IT Help Desk Technician in Washington, DC to provide first- and second-line support for end users across corporate and technology environments.

The role focuses on reliable IT services, security, and service quality, acting as the primary contact for users and ensuring timely incident resolution and ticket ownership. Responsibilities include remote and deskside support, asset management assistance, and adherence to ITIL processes.