Broadcast IT Support Technician

FOX Tech; Milwaukee (WI); On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) plan

Paid time off

Job summary

FOX Tech in Milwaukee, WI is seeking an experienced IT Support Technician to provide frontline IT support for desktops, servers, networks, and applications in a fast‑paced media environment.

You will install, configure, and maintain desktop/laptop systems, troubleshoot issues, support a ~175-user base, and collaborate with FOX Technology teams to resolve non‑recurring problems while following FOX standards and procedures. Expect some late hours or weekends as needed.

Qualifications

• Bachelor's Degree or related experience is required.
• Microsoft Windows and Linux server operating systems
• DHCP and DNS
• Microsoft Windows and Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
• Network printing and multi-function devices
• Diagnostic tools for on-prem, cloud, computer and network environments
• Systems and components for servers, workstations, and laptop computers
• Knowledgeable on collaboration applications (Slack, Box, Google Workspace, Password management, and Zoom)
• Actively explore and adopt emerging technologies, including AI-driven tools, to enhance problem resolution, automate routine tasks, and continuously improve the end-user support experience.

Responsibilities

• Includes the installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FOX standards and guidelines.
• Support a user base of approximately 175 employees.
• Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity.
• Ensure systems interconnect seamlessly with diverse systems.
• Deploy new or upgraded technologies as required.
• Maintain hardware/software inventory for all managed technologies.
• Support the station's virtual environment.
• Assist with maintaining the station's infrastructure.
• This includes but is not limited to technical support of the station’s servers (Windows/Linux) / computers (Windows/macOS).
• Activities will require interaction with other members of the FOX Technology teams, Station group and vendors to diagnose and resolve unique, non-recurring problems.
• All work performed requires initiative, good judgment and must be able to resolve issues and isolate faults methodically.
• Assist with the creation and maintenance of technical documents used for planning and supporting local servers and networks.
• Must be able to follow defined procedures and processes and to deal with frequent changes, and unexpected events.
• Exhibit sound and accurate judgment and logical reasoning along with the ability to learn quickly.

Education

Bachelor's Degree or related experience

Tools

Windows Server

Linux Server

DHCP

DNS

Windows/macOS Office

Networking hardware

Diagnostics tools

Servers/workstations/laptops

Slack

Box

Google Workspace

Password management

Zoom

AI tools

Job description

FOX Tech in Milwaukee, WI is seeking an experienced IT Support Technician to provide frontline IT support for desktops, servers, networks, and applications in a fast‑paced media environment.

You will install, configure, and maintain desktop/laptop systems, troubleshoot issues, support a ~175-user base, and collaborate with FOX Technology teams to resolve non‑recurring problems while following FOX standards and procedures. Expect some late hours or weekends as needed.