Broadband Service Technician

Jimmy Jazz; Winsor Township (MI); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Benefits after 90 days

Job summary

Agri-Valley Communications, Inc. is seeking a full-time Service Technician for Pigeon, MI. The role covers installation, configuration and maintenance of residential and small business broadband, including FTTH and fixed wireless systems. Daily travel is required and safety compliance is essential.

You will install equipment, perform site surveys, test signals, and troubleshoot issues while coordinating with teams for escalations. A high school diploma and climbing certification are required.

Qualifications

• High school diploma or GED required.
• Strong troubleshooting and organizational skills.
• Ability to multitask and manage time effectively with minimal supervision.

Responsibilities

• Install and activate residential and small-business broadband services (FTTH and fixed wireless).
• Configure ONUs, routers, Wi‑Fi, and related hardware.
• Perform site surveys and determine optimal locations and mounting requirements.
• Mount and align wireless antennas and radios for optimal signal quality.
• Route and terminate indoor/outdoor network cabling per standards.
• Test fiber and wireless signals and diagnose connectivity issues.
• Coordinate with network teams for escalations and advanced troubleshooting.
• Maintain professional field practices and document work in systems.

Skills

Troubleshooting

Time management

Prioritization

Self supervision

Education

High school or GED

Tools

Power tools

Job description

• Job Category Field Technician, Installer, Construction Worker
• Industry Construction, Telecommunications, Broadband
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Description

Agri-Valley Communications, Inc. (AVCI) is the parent company of Pigeon Telephone, Thumb Cellular, Agri-Valley Services and the AVS Tech Team. Headquartered in Pigeon, Michigan, our family-owned corporation is focused on providing communication and technology services to rural Michigan communities, including those in the Thumb and Northern regions of the state.

Are you seeking for an opportunity with one of the Thumb area’s top employers? If so, AVCI has a current opening for a Service Technician in Pigeon, MI.

The Broadband Service Technician is responsible for the installation, configuration, and maintenance of residential and small business broadband services. This includes fiber-to-the-home (FTTH) systems and fixed wireless broadband infrastructure. The role involves field installations, customer equipment setup, signal testing, troubleshooting connectivity issues, and ensuring installations meet company standards for quality and safety.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Installs and activates residential and small business broadband services, including fiber-to-the-home (FTTH) and fixed wireless broadband systems.
• Configures and connects optical network unit (ONUs), routers, Wi-Fi equipment, and related mounting and networking hardware.
• Performs site surveys to determine optimal installation location, signal paths and mounting requirements.
• Mounts, aims, and aligns wireless antennas and radios to achieve optimal signal quality and service performance.
• Routes, secures, and terminates indoor and outdoor network cabling in accordance with company standards.
• Tests fiber optic signals, wireless signal strength, and overall network connectivity to verify proper operation.
• Troubleshoots and resolves service or connectivity issues encountered during installation or service visits and escalates.
• Coordinates with network group and Tier 2 when escalation or advanced troubleshooting is required.
• Maintains clean, professional work practices at customer locations and ensures installations meet company quality standards.
• Provides customers with basic instruction on the operation of installed equipment and internet services.
• Follows all safety procedures when working at heights, on rooftops, or around electrical systems.
• Documents completed work, equipment usage, and service details in company systems.
• Maintains company vehicles, tools, and testing equipment in good working condition.

Travel Requirements

Daily travel throughout company service area is required.

Work Environment

This position operates according to daily workload and may be outdoors in all weather conditions and all types of terrain or indoors in a professional office environment. Dress should be appropriate for daily workload and must meet safety requirements.

Work Schedule

This is a full-time regular position. Hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional overtime may be required.

Benefits

Our outstanding benefits package is available after 90 days.

Requirements

• High school diploma or GED required.
• Successfully complete and maintain climbing certification.
• High-comfort level with heights, climbing ladders and TV towers, navigating roofs as well as confined spaces/crawlspaces.
• Ability to lift up to 60 lbs.
• Experience using power tools.
• Ability to multi-task, prioritize and manage time effectively with little supervision required.
• Ability to work in poor weather conditions, including heat, cold, rain or snow.
• Possess good troubleshooting and organizational skills.
• Valid Michigan Driver's License and meets MDOT requirements for medium duty commercial vehicles.
• Successfully complete pre-employment background screening.