Broadband Specialist I

Kroger; Seattle (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Medican Communications? (note: company name appears as Mediacom Communications) seeks a Broadband Specialist I (Field Technician) to install and maintain cable TV and broadband services at customer homes in Clinton, Graceville, Wheaton, and Morris.

This role involves driving a company van, setting up equipment, troubleshooting, and occasional sales conversations. Schedule: Mon–Fri 8am–5pm with overtime and on‑call duties as needed, with full benefits and training provided.

Qualifications

• No experience required
• High school diploma or GED required
• Valid driver’s license with a satisfactory driving record
• General mechanical and consumer device knowledge
• Strong interpersonal and communication skills
• Ability to work in high or tight spaces

Responsibilities

• Complete new drop installations (exterior and interior) from tap to antenna terminals in single and multi‑unit dwellings
• Perform new connects, reconnects, disconnections, outlets, and converters as needed
• Analyze picture quality and judge acceptability after installation
• Read signal levels and adjust as needed using a field strength meter
• Drive company vehicle and manage paperwork prescribed by system management
• Inform customers of FCC rules and company policies during service
• Climb poles and work in various heights
• Assist with cleanup and general duties as directed

Skills

Customer interaction

Communication

Flexibility

Mechanical knowledge

Education

High school diploma or GED

Tools

VOM/DMM

Field meters

Ladders/ PPE

Job description

Mediacom Communications, operating since 1995 across 22 states, seeks a Broadband Specialist I (Field Technician) based in Clinton, Graceville, Wheaton, and Morris. The role focuses on installing and maintaining cable television and broadband services for residential customers.

Position Overview

As a Broadband Specialist I, you will primarily handle new installations and related service adjustments in customer homes. Responsibilities include driving the company van, setting up equipment, troubleshooting, and collecting payments.

Schedule: Monday‑Friday, 8am–5pm with overtime and on‑call duties as needed.

Company Benefits

• Company‑provided vehicle and gas card
• On‑the‑job training with rapid promotion potential
• Company‑provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401(k) with generous company match
• Performance bonus potential
• Employee discounts on Mediacom services, or reimbursement where services are unavailable
• Education enrichment up to $5,000 per year for qualified employees
• Company‑provided uniforms and boots
• Employee wellness program

Position Responsibilities

• Complete new drop installations (exterior and interior) from tap to antenna terminals in single and multi‑unit dwellings, including pre‑wired units
• Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install and/or remove converters; upgrade and downgrade service
• Analyze picture quality and judge acceptability after installation
• Use connectors, fasteners, hand tools, and power tools as required
• Complete appropriate paperwork as prescribed by system management
• Read signal levels using a field strength meter; adjust levels as needed; install connectors on different drop cable types and maintain clearances; install tap‑off devices
• Climb poles with proper equipment—safety belt, safety strap, and climbers—alongside ladders or other structures as needed
• Lift and carry loads up to 100lb (including line ladder); work within confined areas such as crawl spaces
• Use a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages
• Interpret drop system layouts from blueprints
• Inform customers of FCC rules and company policies as they pertain to customers
• Drive company vehicles and maintain bucket trucks
• Generate additional company revenue through effective sales techniques, offering information about product options, sales campaigns, and promotions
• Perform other duties such as cleanup, salvage of wrecked materials, and general assistance to other employees as directed

Position Requirements

• No experience required
• High school diploma or GED required
• Valid driver’s license with a satisfactory driving record required
• General mechanical and consumer device knowledge
• Strong interpersonal and communication skills with customers and coworkers
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Adaptability to flexible work hours, including evenings, weekends, holidays, and overtime as required