Broadband Field Technician - Install & Connect Homes

Mediacom Communications Corporation; Gulf Shores (AL); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Company provided vehicle and gas card

Paid on the job training

Tools, tablet, and phone

Health, vision, and dental insurance

Paid vacation, holidays and flexible p

Job summary

Mediacom Communications seeks a Broadband Specialist I to install and service cable TV and broadband in customer homes. You’ll travel in a company van, perform installations, service changes, outlet work, and address customer requests while upholding safety and FCC rules.

This role offers comprehensive benefits, on‑the‑job training, and opportunities for advancement within a large coastal state coverage, supporting a diverse customer base across multiple communities.

Qualifications

• No experience required.
• High school diploma or GED required.
• Valid driver’s license required: satisfactory driving record.
• General level of mechanical and consumer devices knowledge
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.

Responsibilities

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judges’ acceptability of picture delivered following installation of cable service.
• Work with connectors, fasteners and wire and use hand tools.
• Use customary CATV hand and power tools in performance of job duties.
• Complete appropriate paperwork functions as prescribed by system management.
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
• Lift and carry loads up to 100 lbs. (including line ladder); Work within limited confines, such as crawl spaces.
• Properly use, store and maintain a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC Rules and Company policies as they pertain to customers.
• Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
• Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

Job description

Mediacom Communications seeks a Broadband Specialist I to install and service cable TV and broadband in customer homes. You’ll travel in a company van, perform installations, service changes, outlet work, and address customer requests while upholding safety and FCC rules.

This role offers comprehensive benefits, on‑the‑job training, and opportunities for advancement within a large coastal state coverage, supporting a diverse customer base across multiple communities.