Broadband Dispatcher I

Wave Broadband; Midlothian (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading telecommunications provider as a Broadband Dispatcher, where you'll play a crucial role in delivering exceptional customer service. In this dynamic position, you'll facilitate communication between field technicians and the office, ensuring that customer work orders are handled promptly and accurately. With a supportive work environment and opportunities for personal growth, you'll be empowered to make a difference in local communities. Enjoy a comprehensive benefits package, including a competitive salary and paid time off, while working in a team that values respect and inclusivity. This is your chance to thrive in a rewarding career that truly cares for its customers and employees.

Benefits

401k retirement plan with employer match

Medical, dental, vision, and life insurance

Paid Time Off starting at 80 hours per year

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Paid Sick Leave

Tuition reimbursement program

Employee discount program

All equipment needed for the job provided

Paid orientation and training

Qualifications

• 2+ years of customer service experience, ideally in a call center.
• Intermediate level skills in communication, problem-solving, and organization.

Responsibilities

• Provide outstanding customer service and support to internal work groups.
• Monitor technician routes and maintain ongoing communication with them.
• Generate, process, and track system work orders efficiently.

Skills

Effective Communication

Knowledge Retention and Recall

Ability to Handle Pressure

Speed and Efficiency

Creative Problem Solving

Empathy

Organizational Ability

Computer Literacy

Education

High school diploma or equivalent

Job description

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment, and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition, and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Dispatchers provide outstanding customer service and support to Astound's internal work groups and customers. Facilitate effective communication between field and office to expedite customer work order handling. Generate, process, and track system work orders. Ensure high quality and accurate service by assisting and resolving a wide variety of internal customer requests, inquiries, and complaints.

Where you will work:

This position will be based in Astound's Crestwood, IL office, and would be an in-office/field role.

A Day in the Life of the Broadband Dispatcher:

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Execution of significant project to support the internal and external customer base
• Other duties as assigned

What You Bring to the Table:

• Experience: 2+ years of customer service experience required, preferably in a call center environment.
• Knowledge, Skills, and Abilities: The skills listed are required to be executed at an intermediate level.
• Effective Communication (verbal and written)
• Knowledge Retention and Recall
• Ability to Handle Pressure
• Speed and Efficiency
• Creative Problem Solving
• Empathy
• Organizational Ability
• Computer Literacy

Education and Certifications:

High school diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life, and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program (after 1 year of employment up to $4,000.00 per calendar year)
• Employee discount program (if in our serviceable area)

*Benefits listed above are for regular full-time positions

Base Salary: The base salary range in Illinois for this position is $18.00 - $19.00 per hour, plus opportunities for bonus, benefits, and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Illinois and may not be applicable to other locations.

• Broadband Dispatcher I - $18.00 - $19.00 per hour

Perks of the position:

• All equipment needed to perform the job duties is provided
• Paid orientation and training

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable, and inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.