Dispatcher

First Student; Maywood (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading transportation company as a Dispatcher, responsible for overseeing bus routes and ensuring timely performance. This role offers tremendous career advancement opportunities and a rewarding work environment. Ideal candidates will have strong communication skills and experience in dispatch operations.

Benefits

Tremendous Career Advancement Opportunities

Positive and rewarding work environment

Qualifications

• 3-5 years of experience in dispatch or terminal operations.
• Computer literate with excellent communication skills.

Responsibilities

• Oversees all routes and scheduling of buses.
• Handles heavy phone and radio traffic.
• Serves as primary communication liaison with customers.

Skills

Communication

Customer Service

Problem Solving

Education

High school diploma or equivalent

Tools

Radio Dispatch Equipment

Job description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

At First Student, our Dispatchers exemplify our commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on the front line. We are proud to offer:

• Tremendous Career Advancement Opportunities due to our strong presence across North America
• A positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Manages scheduling and driver complaints, reporting to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties or performs miscellaneous clerical duties as needed
• Completes assignments of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 3-5 years of experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 prohibits the use of Schedule I drugs, including marijuana, for any reason.

First Student's commitment to customer satisfaction, safety, and dependable transportation fosters a work environment you'll love. As a large organization with 120,000 staff and over 2.5 billion customers worldwide, we offer security, a bright future, and excellent training. Apply today to join our team!

We aim for a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is committed to providing a drug-free workplace. For positions in San Francisco or Los Angeles, California, we consider qualified applicants with criminal histories in accordance with local fair chance ordinances. First is an equal opportunity employer and promotes an inclusive culture supporting future growth for all.