Business Relationship Manager - Pharma

New York Technology Partners; California; On-site; USD 180,000 - 260,000; Full time

Job summary

New York Technology Partners seeks a senior leader to drive growth and service delivery for pharmaceutical clients, overseeing edge-to-cloud IoT platforms, digital health solutions, and lifecycle management. You will build and manage a strong sales pipeline, advance end-to-end engagements, and secure new pharma clients to expand market presence.

The role requires deep pharma industry knowledge, extensive account management experience in the US, and exceptional communication and stakeholder

Qualifications

• Experience managing large strategic client accounts in the US market.
• Proven ability to identify opportunities and align tech offerings with pharma needs.
• Strong business development skills with the ability to present compelling proposals.
• Excellent communication, negotiation, and relationship-building capabilities.

Responsibilities

• Lead growth and management of pharma-focused engineering and IoT solutions.
• Drive sales pipeline, oversee end-to-end sales processes, and grow revenue.
• Acquire new pharmaceutical clients and expand market reach.
• Develop tailored proposals and communicate business value to clients.
• Lead market research and strategic planning to identify growth opportunities.
• Promote capabilities through industry events, workshops, and thought leadership.
• Build executive-level relationships with senior client stakeholders.
• Develop account and go-to-market strategies with sales and tech leadership.
• Track account performance and drive service expansion opportunities.

Skills

Pharma industry expertise

Account management

Communication & stakeholder Mgmt

Education

Engineering degree

MBA

Job description

• Lead Business Growth and Service Delivery: Drive the growth and management of engineering, manufacturing, and IoT solutions for pharmaceutical clients, including edge-to-cloud IoT platforms and applications, connected medical devices, digital health solutions, and comprehensive product lifecycle management services.
• Drive Sales and Revenue Growth: Build and manage a strong sales pipeline, oversee the end-to-end sales process, and convert opportunities into successful engagements to expand market presence and increase revenue across IoT and digital engineering services.
• Acquire New Clients: Partner with regional sales teams to identify, pursue, and secure new pharmaceutical clients while expanding the organization's customer base and market reach.
• Provide Industry and Solution Expertise: Apply pharmaceutical industry knowledge to shape tailored solutions, develop compelling proposals, and communicate business value aligned with client priorities and strategic objectives.
• Lead Market Research and Business Planning: Analyze industry trends, competitive activity, and customer needs to identify growth opportunities and develop strategic sales plans.
• Strengthen Market Presence: Promote IoT and digital engineering capabilities through industry conferences, trade shows, client workshops, executive briefings, research-based thought leadership, and targeted marketing initiatives.
• Build Executive-Level Relationships: Establish and nurture long-term partnerships with senior client executives, IT and business leaders, and procurement stakeholders to strengthen client engagement and drive business growth.
• Develop Account and Go-to-Market Strategies: Create detailed account plans and stakeholder maps, identify high-value opportunities, and collaborate with sales and technical leadership to develop effective market entry and expansion strategies.
• Manage Account Performance: Track account growth and business performance, lead strategic account reviews, and strengthen client relationships to identify opportunities for service expansion and increased engagement.
• Represent the Organization in the Industry: Build brand visibility and credibility through industry events, client interactions, professional networking, and thought leadership initiatives.

Must-Have Skills

• Extensive knowledge and experience within the pharmaceutical industry, including an understanding of its business challenges, technology landscape, and evolving market needs.
• Demonstrated success in account management and client relationship development within the U.S. market, particularly in managing and growing large, strategic client relationships.
• Excellent communication, negotiation, presentation, and stakeholder management skills, with the ability to influence senior decision-makers and build trusted client partnerships.

Qualifications and Experience

• Bachelor’s or master’s degree in engineering, or a Master of Business Administration (MBA), with at least 13 years of professional experience.
• A minimum of 5 years of experience managing large client accounts, strategic relationships, and complex business engagements.
• Strong pharmaceutical industry expertise, with a proven ability to identify business opportunities and align technology solutions with industry-specific requirements.
• Experience positioning technology and engineering services, developing and presenting proposals, articulating value propositions, building business cases, and structuring complex commercial deals.
• Strong technical acumen combined with a consultative sales approach, enabling effective discussions with clients on business challenges, technology solutions, and strategic priorities.
• Ability to assess customer requirements and emerging market needs, then collaborate with technical, engineering, and solution development teams to create innovative, differentiated solutions for the pharmaceutical sector.