Brm/ Engagement Manager

Tata Consultancy Services; Center Valley (Lehigh County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Job summary

Tata Consultancy Services Limited is seeking an Engagement Manager to own strategic customer relationships across business and IT functions in the United States, driving account growth, executive engagement, and value realization.

The role focuses on digital transformation initiatives, governance, and cross-functional leadership across Applications, Infrastructure, Cloud, Data & AI, and Consulting services. Center Valley, PA-based position with enterprise scope.

Qualifications

• Significant experience in Client Services, Consulting, Account Management, Business Development, or Digital Transformation.
• Strong MedTech industry knowledge including product development, quality systems, regulatory compliance, and manufacturing operations.
• Proven experience with executive relationships and driving business growth.
• Deep knowledge of MedTech processes and platforms such as QMS, regulatory affairs, and ERP/CRM systems.

Responsibilities

• Own strategic relationships with customer executives and stakeholders across business and IT functions.
• Lead executive governance forums, business reviews, and transformation programs.
• Drive account growth, pipeline, cross-selling, and customer value realization.
• Collaborate with delivery, sales, and partners to align growth with customer priorities.

Skills

Client Services

Consulting

Account Management

Business Development

Digital Transformation

MedTech Domain

Executive Relationships

Strategic Account Planning

Governance & Value

Contract Negotiations

Financial Management

Cross-functional Leadership

AI in Healthcare

Cloud Modernization

Quality Management Systems

Regulatory Compliance

Education

Bachelor's Degree in Computer Science or related field

Tools

TrackWise Digital

Veeva

SAP S/4HANA

ServiceNow

Job description

Role

The Engagement Manager will own and strengthen strategic customer relationships across business and IT functions within the United States. The role is responsible for driving account growth, executive stakeholder engagement, business value realization, and digital transformation initiatives while positioning TCS as a trusted strategic partner.

Key Responsibilities

Strategic Account Leadership

1. Own and strengthen strategic relationships with customer stakeholders across business and technology functions.
2. Serve as the primary engagement leader for designated customer business units and functions.
3. Develop trusted advisor relationships with customer executives, business leaders, and functional stakeholders.
4. Lead executive governance forums, business reviews, and strategic planning discussions.
5. Collaborate with consulting, sales, delivery, and partner teams to align growth strategies with customer priorities.

Client Relationship Management

1. Establish and maintain executive-level relationships with customer leadership.
2. Understand customer business objectives, strategic priorities, and organizational goals.
3. Drive customer satisfaction, stakeholder engagement, and long-term business partnerships.
4. Ensure measurable business value realization across engagements and transformation programs.

Account Growth & Business Development

1. Own revenue growth objectives and pipeline generation within the assigned customer portfolio.
2. Identify white-space opportunities and develop proactive account growth strategies.
3. Lead opportunity qualification, solution positioning, proposal development, and executive presentations.
4. Drive cross-selling and up-selling opportunities across Applications, Infrastructure, Cloud, Data & AI, Engineering, and Consulting services.
5. Support contract renewals, account expansion, commercial discussions, and strategic deal pursuits.

Governance & Service Excellence

1. Ensure effective governance across ongoing engagements and transformation initiatives.
2. Conduct executive business reviews focused on business outcomes, innovation, risk management, and value delivered.
3. Monitor account health, customer feedback, operational performance, and financial metrics.
4. Proactively identify and manage risks, issues, and customer concerns through appropriate governance mechanisms.

Strategic Transformation

1. Partner with customer leadership teams to define technology roadmaps and transformation agendas.
2. Bring industry best practices, MedTech insights, and innovation-led solutions to customer discussions.
3. Champion AI, GenAI, automation, analytics, cloud modernization, and digital transformation initiatives.
4. Translate customer business challenges into scalable technology-enabled solutions.

Financial & Commercial Management

1. Manage account revenue, profitability, forecasting, and business planning activities.
2. Support commercial negotiations, contract management, and business case development.
3. Ensure delivery, growth, and financial commitments are aligned with account objectives.
4. Drive margin improvement while maintaining customer satisfaction and service excellence.

Success Metrics

• Account Revenue Growth
• Expansion Bookings and Pipeline Creation
• Customer Satisfaction (CSAT/NPS)
• Executive Relationship Coverage
• Deal Win Rate
• Margin and Profitability Performance
• Innovation and Transformation Initiatives Launched
• Governance Compliance and Risk Management Effectiveness

Required Skills & Experience

1. Significant experience in Client Services, Consulting, Account Management, Business Development, or Digital Transformation, preferably within MedTech, Healthcare Technology, Life Sciences, or other regulated industries.
2. Strong understanding of the MedTech industry landscape, including product development, quality systems, regulatory compliance, manufacturing operations, supply chain, commercial operations, and post-market surveillance.
3. Proven experience working with leading MedTech and healthcare organizations, managing executive relationships, and driving business growth.
4. Deep knowledge of MedTech business processes and platforms, including:
   • Quality Management Systems (QMS)
   • Regulatory Affairs
   • CAPA
   • TrackWise Digital
   • ERP platforms such as SAP
   • CRM platforms
   • Digital Manufacturing solutions
   • Service Management platforms
5. Demonstrated ability to identify, qualify, shape, and close large transformation opportunities across Applications, Infrastructure, Cloud, Data & AI, Engineering, and Consulting domains.
6. Strong consultative selling skills with the ability to engage and influence executive, business, and technology stakeholders.
7. Experience leading strategic account planning, executive governance, business reviews, and value realization programs.
8. Knowledge of industry regulations and standards including:
   • FDA 21 CFR Part 820
   • EU MDR
   • ISO 13485
   • GxP environments
   • Quality assurance processes
9. Understanding of emerging industry trends including:
   • AI-enabled healthcare
   • Connected medical devices
   • Digital quality management
   • Cybersecurity
   • Cloud modernization
   • Smart manufacturing
10. Strong commercial acumen with experience in contract negotiations, financial management, revenue growth, profitability improvement, and business case development.
11. Ability to translate customer business challenges into transformation roadmaps and technology-led solutions.
12. Experience managing global and cross-functional teams across consulting, sales, delivery, partner, and customer organizations.
13. Excellent executive communication, stakeholder management, presentation, negotiation, and relationship-building skills.

Must‑Have Qualifications

1. Prior experience managing large strategic MedTech accounts with significant business responsibility and growth objectives.
2. Experience working with leading MedTech and healthcare organizations or equivalent regulated-industry enterprises.
3. Exposure to Quality & Regulatory transformation initiatives, TrackWise Digital, Veeva, SAP S/4HANA, ServiceNow, and AI-driven business transformation programs.
4. Demonstrated ability to establish executive‑level relationships and create new business opportunities within the MedTech ecosystem.

Salary Range

Salary Range: $120,000 - $180,000 per year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Location

Center Valley, PA

Function

TECHNOLOGY

Role

Senior Engineer

ID

436306

Skills

Business Analysis

Salary Range

$120,000 - $180,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE