Manufacturing Portfolio Lead - Application Management Services (Ams)

Tata Consultancy Services; Philadelphia (Philadelphia County); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Discretionary bonus

Medical coverage

Parental leaves

Insurance options

Commuter benefits

Training reimbursement

Paid time off

401K & bonus

Job summary

Tata Consultancy Services Limited is seeking a Senior Engineer in Technology to own end-to-end AMS delivery for manufacturing applications, including SAP ERP/ECC, MES, and CAD/PLM tooling. You will lead a team of application managers and SMEs, ensuring SLA/KPI adherence and driving continuous improvement across the portfolio.

This role requires deep experience in manufacturing IT landscapes, governance processes, and regulatory alignment.

Qualifications

• Experience owning end-to-end AMS delivery across manufacturing application lifecycle.
• Proficient in SAP ERP/ECC, MES systems, and CAD/PLM tooling integration.
• Knowledge of regulatory/quality frameworks (21 CFR Part 820, ISO 13485) and audit readiness.

Responsibilities

• Own end-to-end AMS delivery across the manufacturing application lifecycle, ensuring SLA/KPI adherence across L1, L2, and L3 support tiers.
• Manage portfolio health across SAP ERP/ECC and shop-floor/MES systems, plus CAD/PLM tooling and quality/metrology systems.
• Lead a team of application managers and SMEs; drive governance cadences and portfolio reporting.

Skills

Manufacturing Engineering

Education

Bachelor of Computer Science

Job description

Job Description

Must Have Technical/Functional Skills

• Own end-to-end AMS delivery across the manufacturing application lifecycle, ensuring SLA/KPI adherence across L1, L2, and L3 support tiers.
• Manage portfolio health across SAP ERP/ECC (O2C, R2R, P2P, PP/QM) and shop-floor/MES systems - Apriso, Datasweep, Wonderware, and OwiWeb - including incident, problem, and change management.
• Own delivery for CAD/PLM and engineering tooling - Siemens Teamcenter PLM, Solidworks, Altium Designer, PADS, and EPLAN Harness - covering product data, engineering change, and integration touchpoints with ERP and shop-floor systems.
• Support quality and metrology systems central to regulated manufacturing - ZEISS Calypso CMM, ABERLINK, ETQ (QMS), and electronic Device History Record (eDHR) platforms.
• Oversee environmental monitoring systems (Vaisala ViewLinc, Hanwell EMS) supporting sterile/controlled manufacturing environments.
• Drive continuous service improvement through automation, AIOps-led monitoring, and proactive problem management to reduce incident volume and recurring issues, using ServiceNow ITSM as the system of record.
• Lead a team of application managers and functional/technical SMEs aligned to each stage of the lifecycle (ERP, MES, CAD/PLM, quality); manage staffing, capacity planning, and skill development across the portfolio.
• Serve as the primary delivery escalation point for the manufacturing business and IT stakeholders; run governance cadences (service reviews, steering committees, CAB).
• Own portfolio-level reporting: SLA/KPI dashboards, root cause trends, ticket volume analysis, and productivity/cost metrics for leadership and client review.
• Partner with transition and knowledge management teams during onboarding of new applications, scope changes, or portfolio expansions.
• Identify and lead value-add initiatives - automation, self-healing, knowledge base maturity - that improve efficiency and reduce total cost of ownership.
• Ensure compliance with relevant regulatory and quality frameworks applicable to the manufacturing/medtech environment (e.g., 21 CFR Part 820, ISO 13485, change control, audit readiness).

Roles & Responsibilities

• Own end-to-end AMS delivery across the manufacturing application lifecycle, ensuring SLA/KPI adherence across L1, L2, and L3 support tiers.
• Manage portfolio health across SAP ERP/ECC (O2C, R2R, P2P, PP/QM) and shop-floor/MES systems - Apriso, Datasweep, Wonderware, and OwiWeb - including incident, problem, and change management.
• Own delivery for CAD/PLM and engineering tooling - Siemens Teamcenter PLM, Solidworks, Altium Designer, PADS, and EPLAN Harness - covering product data, engineering change, and integration touchpoints with ERP and shop-floor systems.
• Support quality and metrology systems central to regulated manufacturing - ZEISS Calypso CMM, ABERLINK, ETQ (QMS), and electronic Device History Record (eDHR) platforms.
• Oversee environmental monitoring systems (Vaisala ViewLinc, Hanwell EMS) supporting sterile/controlled manufacturing environments.
• Drive continuous service improvement through automation, AIOps-led monitoring, and proactive problem management to reduce incident volume and recurring issues, using ServiceNow ITSM as the system of record.
• Lead a team of application managers and functional/technical SMEs aligned to each stage of the lifecycle (ERP, MES, CAD/PLM, quality); manage staffing, capacity planning, and skill development across the portfolio.
• Serve as the primary delivery escalation point for the manufacturing business and IT stakeholders; run governance cadences (service reviews, steering committees, CAB).
• Own portfolio-level reporting: SLA/KPI dashboards, root cause trends, ticket volume analysis, and productivity/cost metrics for leadership and client review.
• Partner with transition and knowledge management teams during onboarding of new applications, scope changes, or portfolio expansions.
• Identify and lead value-add initiatives - automation, self-healing, knowledge base maturity - that improve efficiency and reduce total cost of ownership.
• Ensure compliance with relevant regulatory and quality frameworks applicable to the manufacturing/medtech environment (e.g., 21 CFR Part 820, ISO 13485, change control, audit readiness).

Salary Range

$120,000 - $150,000 per year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Philadelphia, PA

Function

TECHNOLOGY

Role

Senior Engineer

ID

433662

Skills

Manufacturing Engineering

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE