Bridal Stylist & Gown Concierge

David; Oklahoma City (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

David’s Bridal is seeking a Stylist in Oklahoma City to provide a positive selling experience and help clients select gowns while achieving sales goals. You will be a brand ambassador, using selling behaviors, managing appointments, and coordinating with Alterations for perfect fits.

The role emphasizes exceptional customer service, strong communication, and the ability to handle multiple clients while maintaining store standards and dress code.

Qualifications

• High school diploma or an equivalent degree.
• Having 1 -2 years prior retail experience in an apparel, service or specialty store environment, and prior experience with computerized POS system is preferred.

Responsibilities

• Welcome customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
• Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer.
• Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Know when to escape and partner with leadership team.
• Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
• Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical).
• Strive to identify the perfect gown/dress in the customer’s first three try-ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales.
• Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management.
• Maintains high dress code standards for her/himself per the Dress Code.
• Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events.

Skills

Customer service

Communication

Sales goals

Teamwork

Empathy

Education

High school diploma or equivalent

1-2 years retail experience

Tools

POS system

iPad tools

Job description

David’s Bridal is seeking a Stylist in Oklahoma City to provide a positive selling experience and help clients select gowns while achieving sales goals. You will be a brand ambassador, using selling behaviors, managing appointments, and coordinating with Alterations for perfect fits.

The role emphasizes exceptional customer service, strong communication, and the ability to handle multiple clients while maintaining store standards and dress code.