Bridal Boutique Lead - Sales & Guest Experience

Luxe Redux Bridal, LLC; Philadelphia (Philadelphia County); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, and Vision Insurance

Paid Time Off

401(k) + Company Match

Employee Discount

Paid Holidays

Nestled Parenteral Leave?

Nectar Reward Subscription

Monthly Gym Reimbursement

Descrizione del lavoro

Luxe Brands is seeking an Assistant Store Manager in Philadelphia to drive sales and deliver exceptional customer experiences. You will lead a high-performing team, coach staff, and manage daily operations to ensure brand standards and a personalized bridal shopping journey.

Reporting to the Store Manager, you will collaborate with boutique teams, oversee scheduling, coaching, and KPI tracking, and help maintain exemplary customer service while guiding staff toward store goals.

Competenze

• Must be 18 years of age or older.
• 1+ year of customer service and sales experience, preferably in retail or soft-lines.
• 1+ year of sales experience with demonstrated upselling skills; experience from other industries will be considered.
• 2+ years of supervisory experience, such as Assistant Manager or Shift Lead responsibilities.
• Availability to work full shifts on Saturdays and Sundays.
• Proficient in reading, writing, and verbal English to effectively interact with clients and team members.
• Must be able to navigate throughout the store and have the stamina to consistently support brides in an active work environment.
• Ability to lift up to 35 lbs and stand for extended periods.
• Proficiency in POS systems and Microsoft Office.
• Reliable transportation and punctuality.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Strong interpersonal skills and ability to respond professionally to clients and team members.
• Maintain professionalism and composure under stress.
• Effective communication and teamwork in high-pressure situations.
• Successfully complete a background check.

Mansioni

• Supports the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store Manager.
• Assists with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through Seismic.
• Drafts initial store schedules and makes real-time staffing adjustments as needed, while final approval remains with the Store Manager.
• Provides real-time coaching to team members and serves as a witness during corrective actions.
• Owns customer service for the location, consistently achieving positive surveys and reviews, and implements feedback to continuously improve service quality; assists the Store Manager in resolving escalated customer issues.
• Helps drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals to the team.
• Oversees store maintenance, ensuring the sales floor and back-of-house areas are organized, clean, and aligned with brand standards; coordinates timely repairs and accurate inventory upkeep.
• Serves as acting Store Manager in the Store Manager’s absence, overseeing daily operations with support from the District Manager.

Conoscenze

Customer service

Sales experience

Supervisory experience

English proficiency

Communication

Team leadership

Strumenti

POS systems

Microsoft Office

Descrizione del lavoro

Luxe Brands is seeking an Assistant Store Manager in Philadelphia to drive sales and deliver exceptional customer experiences. You will lead a high-performing team, coach staff, and manage daily operations to ensure brand standards and a personalized bridal shopping journey.

Reporting to the Store Manager, you will collaborate with boutique teams, oversee scheduling, coaching, and KPI tracking, and help maintain exemplary customer service while guiding staff toward store goals.