Brick Specialist

the LEGO Group; Mission Viejo (CA); On-site; Confidential; Full time

Benefits offered by this job

Family Care Leave

Life & Disability Insurance

Wellbeing resources

Colleague Discount

Bonus program

Hybrid work schedule

Job summary

The LEGO Group is hiring for an in-store Retail Associate in Mission Viejo, CA. You will greet guests, operate the cash register, maintain displays, and ensure a safe, engaging shopping environment.

This role supports stockroom operations and helps with receiving merchandise while promoting LEGO promotions and loyalty programs. You will work in a dynamic, customer-focused team, following LEGO Brand Retail standards and contributing to a positive guest experience.

Qualifications

• Greeting guests and operating cash register with professionalism.
• Maintaining store displays and following LEGO Brand visual standards.
• Safely managing stockroom and assisting merchandise receiving.
• Resolving customer issues and escalating to management.
• Adhering to safety regulations and contributing to a safe store environment.

Responsibilities

• Greet guests and perform all cash register functions.
• Maintain a clean, safe and visually appealing store.
• Operate and organize stockroom and assist receiving merchandise.
• Resolve customer issues and report to management.
• Engage customers with promotions and loyalty program usage.

Skills

Customer service

Cash handling

Merchandising

Stockroom operations

Safety compliance

Promotions & loyalty

Tools

POS system

Job description

Job Description

Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times

Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO® Brand Retail visual standards

Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations

Resolve customer issues and report challenging situations to manager

Customer engagement

Use of promotional materials, loyalty programs

Core Responsibilities

• Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO® Brand Retail visual standards
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations
• Resolve customer issues and report challenging situations to manager
• Customer engagement
• Use of promotional materials, loyalty programs

Compensation

The hourly wage for the position has a range of $19.50 - $21.50 , based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.