Breastfeeding Support & WIC Advocate

Nigel Wright Consultancy Ltd (UK); Jentsch Acres (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Nigel Wright Consultancy Ltd is seeking a WIC Peer Counselor to support the Women, Infants, and Children program by providing breastfeeding education, encouragement, and counseling in a clinic setting. This role also involves clerical and customer service duties and helping maintain compliant program records.

The position supports program operations, promotes positive participant experiences, and ensures federal and state guideline adherence through counseling, eligibility screening, benefit

Qualifications

• High school diploma or GED required.
• Six months of experience in customer service, clerical work, or health-related programs.
• Experience breastfeeding or expressing milk for at least one child.
• Must be a member of the target population and eligible for paraprofessional training; cannot hold licensure or credentials as a healthcare, nutrition, or lactation professional.
• Ability to work/travel outside regular clinic hours and beyond WIC clinic locations.
• Valid Texas driver’s license with acceptable driving record; or ability to obtain within 30 days of hire.

Responsibilities

• Provides breastfeeding education, encouragement, and support to WIC participants, including instruction on proper techniques and resolving common breastfeeding challenges.
• Issues and explains WIC benefits; assists with eligibility screening and income verification.
• Schedules and coordinates WIC appointments; processes program documentation and maintains accurate client records.
• Performs data entry, generates reports, and answers multi-line phones to assist callers.
• Issues, fits, and instructs clients in the use of breast pumps and other aids; refers complex issues to lactation professionals.
• Teaches breastfeeding and nutrition education classes; participates in community outreach activities.
• Maintains a clean and sanitary clinic environment, including restocking supplies and reporting facility issues.
• Obtains participant measurements and/or blood samples as assigned.
• Performs other related duties as assigned to support program operations.

Skills

Breastfeeding techniques

Verbal communication

Written communication

Record keeping

Confidentiality

Multitasking

Customer service

Education

High school diploma or equivalent (GED)

Job description

Nigel Wright Consultancy Ltd is seeking a WIC Peer Counselor to support the Women, Infants, and Children program by providing breastfeeding education, encouragement, and counseling in a clinic setting. This role also involves clerical and customer service duties and helping maintain compliant program records.

The position supports program operations, promotes positive participant experiences, and ensures federal and state guideline adherence through counseling, eligibility screening, benefit