Breast Health Center Scheduling Specialist

Regions Hospital; Saint Paul (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Regions Hospital in Saint Paul, MN seeks an appointment scheduling and patient services professional. You will handle scheduling, reception, check-in, and insurance verification, while delivering a compassionate, accurate patient experience.

Requirements include 4 years of direct customer/patient service experience, data entry, and 2 years in patient scheduling. Strong communication, HIPAA awareness, and ability to work in a fast-paced environment are essential.

Qualifications

• 4 years' experience in a direct customer/patient service position and computer/data entry required.
• 2 years' experience with patient scheduling in a customer support related role.
• Knowledge of HIPAA and department policies.

Responsibilities

• Schedule appointments, procedures, and patient appointments.
• Greet patients and visitors; manage reception and check-in.
• Verify insurance and related duties as assigned.
• Maintain knowledge of scheduling practices for Lakeview and Regions hospitals.

Skills

Excellent communication

Customer service

Organizational skills

Teamwork

Data entry

Attention to detail

English proficiency

Handling pressure

HIPAA compliance

Tools

EPIC medical records

Job description

To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees.These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned. This position requires a thorough knowledge of scheduling practices for Lakeview and Regions hospitals, including OR scheduling functions that are related to breast surgery, medical/surgical terminology,and must have good communication and interpersonal skills. This work may vary in percentage of time per function on a daily basis.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

  • 4 years' experience in a direct customer/patient service position and computer/data entry required, and 2 years' experience with patient scheduling in a customer support related role.

• Licensure/ Registration/ Certification:

  • None

• Knowledge, Skills, and Abilities:

  • Excellent communication and interpersonal skills

  • Ability to write, read, and speak English clearly.

  • Ability to deliver an exceptional customer experience to both internal and external customers.

  • Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment.

  • Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment.

  • Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information.

  • Strong organizational skills and ability to function both as a team member and autonomously.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

  • 2 years' experience in healthcare setting.

• Licensure/ Registration/ Certification:

  • None

• Knowledge, Skills, and Abilities:

  • EPIC medical records experience or healthcare related computer programs.

  • Competency in medical/surgical terminology

  • Ability to schedule radiologic appointments.

  • Demonstrates ability to communicate effectively in a personable and professional manner