Breakfast Service Associate — Hotel Guest Experience

Colwen Management Inc; Framingham (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance O

Paid Time Off Programs

Employee Assistance Program

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program for Ass.

Exclusive Associate Discounts – Travel

Training and Development Programs

Job summary

Renaissance Framingham Hotel & Conference Center in Framingham, MA is seeking an engaging Hospitality Attendant to support breakfast buffet setup, maintain dining area, ensure food availability, and deliver exceptional guest service.

Responsibilities include greeting guests, answering questions, ensuring food safety, delivering items, keeping areas clean, and adhering to Colwen standards and state liquor policies.

Qualifications

• Excellent interpersonal and customer service skills
• Basic understanding of/or ability to learn basic sanitation and regulations for workplace safety
• Basic understanding of or ability to learn food handling techniques, preparation, and cooking procedures
• Ability to work quickly and efficiently
• Organizational and time management skills
• Ability to work with a team
• Ability to maintain personal hygiene
• Willingness to work rotational work schedule, including early mornings and/or nights, weekends and holidays

Responsibilities

• Prep food offerings, set up food service area.
• Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible).
• Answer questions regarding the menu.
• Maintain knowledge of all food items.
• Adhere to all applicable food safety regulation including correct time and temperature control and HAACP guidelines.
• Delivers food, beverages, condiments, and other requested items.
• Ensure all food products meet specifications, notify management of issues.
• Collect plates and clear table as guests finish their meal.
• Maintain cleanliness of kitchen, dining area, and guest area during shift.
• Adhere to all applicable Colwen and brand standards for food and beverage service and compliance with state liquor policies.
• Maintain knowledge of guest rooms, amenities, features, and services offered at the hotel.
• Clean designated areas in accordance with defined procedures, following proper set up and closing procedures.
• Ensure sideboards are adequately stocked.
• Set tables to standards and ensure that all items are clean and in good repair.
• Perform other related duties as assigned.

Skills

Customer service

Interpersonal skills

Time management

Teamwork

HAACP knowledge

Job description

Renaissance Framingham Hotel & Conference Center in Framingham, MA is seeking an engaging Hospitality Attendant to support breakfast buffet setup, maintain dining area, ensure food availability, and deliver exceptional guest service.

Responsibilities include greeting guests, answering questions, ensuring food safety, delivering items, keeping areas clean, and adhering to Colwen standards and state liquor policies.