Basic Job Function
Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.
Tasks/Responsibilities
- Greet and escort guests to tables
- Set up and prepare dining area before service
- Serve food and beverages properly
- Monitor guest satisfaction and anticipate needs
- Communicate with kitchen and team for smooth service
- Answer guest questions about Sea Island and the area
- Clear and reset tables correctly
- Accurately record meals, orders, and payments
- Maintain knowledge of services, dining, and local attractions
- Handle and report guest issues as needed
- Keep work areas clean and organized
- Follow company standards, policies, and safety procedures
- Report equipment or safety concerns immediately
- Attend team meetings and suggest improvements
- Support team members and complete assigned duties
Physical Requirements
- Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
- If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
- Ability to lift, carry, pull and push up to 30 lbs. intermittently throughout a shift
- Ability to read, write and communicate effectively in English, both written and verbal
- May be exposed to mechanical, electrical, chemical and fume hazards
- No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards