Breakfast Host

Hampton Inn & Suites Des Moines/Urbandale; Urbandale (IA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development and promotion

Job summary

Hampton Inn & Suites Des Moines/Urbandale, part of First Hospitality, is seeking a Breakfast Host to deliver attentive buffet and tableside service for our breakfast guests. You will be proactive, engaging, and guest-focused, ensuring guest expectations are exceeded while upholding food safety standards and clear communication with teammates and supervisors.

Starting compensation is $15.00 per hour with Day 1 enrollment benefits, PTO, and holiday pay.

Qualifications

• Lift, lower, and maneuver up to 30 pounds frequently.

Responsibilities

• Prepare the breakfast area for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
• Maintain cleanliness of breakfast spaces throughout and after shift, completing side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.
• Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by restaurant leadership.

Job description

Compensation: Starting at $15.00 per hour

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

Breakfast Hosts provide attentive, dynamic, and inspiring buffet and tableside service for our breakfast guests. Breakfast Hosts must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving. The primary responsibility of a Breakfast Host is to deliver and exceed guest expectations, resolve challenges, uphold food safety standards, and maintain excellent communication with guests, peers, and supervisors.

What you’ll be doing…

• Prepare the breakfast area for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
• Maintain cleanliness of breakfast spaces throughout and after shift, completing side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.
• Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by restaurant leadership.

Success factors…

• Lift, lower, and maneuver up to 30 pounds frequently
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Hotel with 95 Rooms

CLOSE TO CAMP DODGE AND DOWNTOWN DES MOINESWe’re just off I-80, about 20 minutes from downtown Des Moines and 15 from Camp Dodge. We're about 10 miles from the popular Merle Hay Mall. Explore 500 acres of farmland at Living History Farms, just three more exits along the interstate. Enjoy free hot breakfast and WiFi, and take a swim in our indoor pool.

Hampton Inn & Suites Des Moines/Urbandale

Hotel with 95 Rooms

CLOSE TO CAMP DODGE AND DOWNTOWN DES MOINESWe’re just off I-80, about 20 minutes from downtown Des Moines and 15 from Camp Dodge. We're about 10 miles from the popular Merle Hay Mall. Explore 500 acres of farmland at Living History Farms, just three more exits along the interstate. Enjoy free hot breakfast and WiFi, and take a swim in our indoor pool.

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