Hotel Housekeeper

Hampton Inn & Suites Des Moines/Urbandale; Urbandale (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance from day 1

Paid time off from day 1

Holiday pay from day 1

Hotel discounts

Professional development and promotion

Job summary

Hotel Leveque is seeking a dedicated Room Attendant to ensure guest rooms and public areas meet brand standards and create a welcoming environment in Urbandale, IA. You will clean, style, restock amenities, and promptly address guest requests while collaborating with the Guest Services team and leadership.

Join a team that values attention to detail, professionalism, and guest satisfaction. This full-time role offers day-one benefits including insurance, PTO, and travel discounts, with

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in workplace languages.
• 8+ hours per day with frequent standing and walking.
• Lift or move up to 30 pounds occasionally.
• Frequent reach, bend, and pivot during shifts.

Responsibilities

• Clean and style hotel rooms and public areas to brand standards.
• Refresh rooms with amenities and supplies to ensure guest use.
• Identify maintenance concerns and communicate them.
• Engage with guests to identify needs and ensure satisfaction.
• Coordinate with Guest Services and leadership to resolve challenges.
• Maintain professionalism aligned with the brand.
• Follow hotel emergency procedures and assist guests as needed.
• Take on additional tasks as directed by leadership.

Skills

Communication skills

Physically fit

Guest service mindset

Job description

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

What you'll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Hotel with 95 Rooms

CLOSE TO CAMP DODGE AND DOWNTOWN DES MOINESWe’re just off I-80, about 20 minutes from downtown Des Moines and 15 from Camp Dodge. We're about 10 miles from the popular Merle Hay Mall. Explore 500 acres of farmland at Living History Farms, just three more exits along the interstate. Enjoy free hot breakfast and WiFi, and take a swim in our indoor pool.

Hampton Inn & Suites Des Moines/Urbandale

Hotel with 95 Rooms

CLOSE TO CAMP DODGE AND DOWNTOWN DES MOINESWe’re just off I-80, about 20 minutes from downtown Des Moines and 15 from Camp Dodge. We're about 10 miles from the popular Merle Hay Mall. Explore 500 acres of farmland at Living History Farms, just three more exits along the interstate. Enjoy free hot breakfast and WiFi, and take a swim in our indoor pool.

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