Breakfast Host

Hampton Inn & Suites Lynchburg; Lynchburg (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Daly Seven is seeking a Breakfast Host/Hostess to create a warm, inviting breakfast area for guests. You will greet guests, serve beverages, and keep the breakfast area stocked and clean, while maintaining high personal standards of cleanliness.

Responsibilities include assisting other departments when needed, following safety procedures, and communicating with the next shift. ServSafe is preferred but not required; lifting up to 30 pounds is necessary.

Qualifications

• Experience in a hospitality or food service role.
• Able to lift up to 30 pounds and navigate stairs.
• ServSafe certification preferred, but not required.

Responsibilities

• Greet guests and create a welcoming atmosphere.
• Assist guests with beverages and refills; anticipate needs.
• Provide guests with accurate information and directions.

Skills

Customer service

Attention to detail

Empathy

Job description

As a Breakfast Host or Hostess at Daly Seven, you are responsible for crafting a warm and inviting atmosphere where our guests can start their day. You take personal ownership of the complimentary breakfast experience, ensuring that every meal is fresh and every guest feels genuinely cared for. By providing attentive service and a friendly smile, you set the tone for the rest of our guests' stay.What You’ll DoCreate a Welcoming AtmosphereTake the initiative to greet guests before they speak to you, using eye contact, a nod, or a warm greeting.Offer assistance to guests and try to stay one step ahead of their needs, such as pouring coffee and juice refills when needed.Provide guests with accurate information and clear directions to help them navigate their day.Listen to guest inquiries or concerns with interest and empathy, responding promptly to ensure total satisfaction.Master the DetailsPrepare all food and beverages, keeping supplies stocked and fresh throughout the morning service.Take regular inventory of food, beverages, and supplies, informing management of upcoming needs.Establish and maintain personal high-quality standards for cleanliness in the service and storage areas.Help other departments when needed and communicate pertinent information to the next shift verbally and via logbooks.Ensure Safety & SecurityAct as a vital part of the hotel security team, reporting potential hazards and investigating alleged injuries in the absence of a manager.Know the location of emergency cut-offs (gas, electric, water), breakers, and emergency lights.Complete Incident Reports for guests or Accident Reports for employees when necessary.ServSafe certification preferred, but not required.Prior customer service or food service experience.Ability to lift up to 30 pounds, bend, stoop, and regularly navigate stairs.